Features and optional extras

Extra Cover is free for the first $100 of cover, then costs $2.50 for each additional $100, up to $5,000.

Example: You’re sending a parcel with goods valued at $300.

• Ask to purchase Extra Cover when lodging a parcel at your local Post Office
• You can add Extra Cover after you’ve bought your satchel or postage label. Request this service at your Post Office before you send your item
• If you’re printing your shipping labels online using your MyPost Business account, you can add Extra Cover during the order process

Sending an item? Learn more about what’s not eligible for Extra Cover.

Items prohibited or excluded under the Australia Post Terms and Conditions (PDF 1.1MB) pre-existing damage, and certain item types. Always check the current exclusions before sending. Check our Prohibited and Restricted Items List and packaging guide (PDF 1MB).

Note: If you’re a business or online retailer with an Australia Post eParcel Contract in place, your items are not eligible for Extra Cover – instead you can choose Transit Cover for loss or damage cover.

These exclusions do not limit any rights or remedies you may have under the Australian Consumer Law.

If your item is lost or damaged, you may be eligible for compensation through Included Cover, Extra Cover, or Transit Cover. To make a claim:

1. Gather all supporting documentation (proof of value, lodgement receipt, photos of damage, etc.).
2. Submit your claim at your local Post Office or raise an enquiry online.
3. Follow the process and timeframes outlined by Australia Post.

For more information, visit the Australia Post Compensation page.