For online retailers, delivery is a key part of the customer experience. By combining the AusPost app with Parcel Lockers, businesses can give customers more confidence at checkout and visibility throughout the delivery, reducing delivery-related enquiries and increasing checkout conversion rates.
Key points
- The AusPost app gives customers greater visibility, choice and control throughout delivery.
- Parcel Lockers offer secure 24/7 collection that helps reduce missed deliveries.
- Working together, they can improve customer satisfaction, reduce enquiries and encourage repeat purchases.
A great online shopping experience does not end at checkout. For eCommerce businesses, the delivery journey plays a major role in shaping customer satisfaction, loyalty and future purchasing decisions, with 3 in 4 shoppers saying a good delivery experience makes them shop online more.1
Customers increasingly expect the same level of convenience from delivery that they receive when browsing and buying online. They want to know where their parcel is, choose how they receive it and avoid the frustration of missed deliveries.
That's where the combination of the AusPost app and Parcel Lockers can make a real difference. Together, they help customers stay informed and in control, giving retailers a practical way to improve the delivery experience.
Why delivery experience matters more than ever
When customers have visibility of their delivery, they're more likely to feel confident about their purchase, while uncertainty around parcel status can lead to unnecessary customer service enquiries and lower satisfaction.
The AusPost app is designed to give customers a clearer view of their parcel journey. Deliveries are automatically added to the app, making it easier to track parcels without needing to search for tracking numbers. Customers can also receive notifications and updates as parcels move through the network.
For retailers, this extra visibility can have a measurable impact with fewer customer enquiries and improved satisfaction.
Giving customers more choice and control
Modern shoppers value flexibility and want parcel delivery to fit around their work, family and social schedules, not the other way around.
The AusPost app gives customers more choice and control. Shoppers can update delivery preferences, redirect parcels while they're in transit and choose collection options that work for them. For example, instead of worrying about missing a delivery, customers can send their parcels to an out-of-home collection point and stay updated throughout the process.
For retailers, that means fewer missed delivery calls and a better reflection on your brand.
How Parcel Lockers add convenience
24/7 Parcel Lockers provide customers with a secure and convenient alternative to home delivery. When purchasing online, shoppers can select delivery to a Parcel Locker and collect their parcel when it fits into their day.
This flexibility is especially valuable for apartment dwellers, commuters and customers with unpredictable schedules.
Offering Parcel Locker delivery at checkout can give shoppers increased confidence to buy at a crucial stage in the buyer’s journey. In fact, 32% of shoppers would switch retailers for out of home collection.1
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Stronger results when app and lockers work together
The real value comes when customers use both the AusPost app and Parcel Lockers together.
Through the app, customers can track their parcel, receive updates and manage their delivery preferences. When a Parcel Locker is selected, customers have a secure collection destination combined with ongoing visibility throughout the parcel's journey.
Together, these services help create a connected experience that delivers convenience at every stage.
Customers benefit from:
- easy tracking without needing to remember tracking numbers
- delivery visibility and notifications
- greater flexibility and control when receiving parcels
- secure parcel collection through 24/7 Parcel Lockers.
The business benefits for retailers
When delivery works well, everyone benefits.
Customers who feel informed and in control are typically less likely to contact customer service for updates, and service teams can focus on higher-value conversations.
At the same time, a positive delivery experience can contribute to stronger customer satisfaction and loyalty. In fact, offering Parcel Lockers is one way THE ICONIC increased checkout conversions, improved delivery experience and reduced cart abandonment.
Helping customers get the most from delivery
Promoting the AusPost app throughout the customer journey can help increase awareness and adoption. Retailers can add app links to checkout pages, shipping information, FAQs, order confirmation emails and tracking communications.
These touchpoints provide an opportunity to show customers how the AusPost app and Parcel Lockers can help them stay on track from purchase to delivery, resulting in a better experience for customers and stronger outcomes for your business.
Offer Parcel Locker delivery at checkout
Help your customers avoid missed deliveries by adding Parcel Lockers to your online checkout. Choose from three integration options.
Writer and Editor
Ben Maher
Ben Maher writes about eCommerce, business growth and logistics for Australian SMBs. His research-informed content has helped merchants improve their customer experience, acquisition and operational efficiencies, with a focus on how technology applications can improve business outcomes. His work draws on B2B industry insights, producing practical guidance for Australian SMBs looking to grow.