Get your letter to Santa
Santa can’t wait to read your letter this year. Here’s how to get it to him.
Write your letter: Tell Santa what’s on your Christmas wish list – or draw him a picture.
Bring it to your local Post Office: Hand your letter to our counter staff between 11 November and 20 December 2026.
Take home something special: Get an instant reply from Santa and a Christmas friend for your tree.
Read transcript
Video: An illustrated Christmas tree on a light blue background with the text “Who’s hiding in your Santa Mail?” Pip the Koala, Poppy the Pav and Bonnie the Bonbon peek out from behind the tree.
Audio: Upbeat festive music plays throughout. No voiceover.
Video: Pip stands outside an Australia Post store holding a letter. Text reads “1. Write your letter to Santa”.
Video: Text changes to “2. Hand it to one of our helpers in-store”.
Video: Pip opens a red envelope to reveal Santa’s reply. Text reads “3. Get Santa’s reply on the spot!”
Video: Pip, Poppy and Bonnie appear together around the Christmas tree, now with presents underneath. Text reads “Plus, a surprise friend for the tree.”
Video: Text changes to “Who will you find?”
Video: Closing frame shows the Australia Post logo on a red background.
Audio: Music ends.
Meet Santa's Aussie helpers
Pip the koala, Poppy the pav and Bonnie the bon-bon first met at a sunny Christmas bush market.
Pip was watching from high in a tree when Bonnie popped out of a basket of bon-bons and went flying towards a pavlova. Luckily, Pip caught her just in time. And that pavlova? It was Poppy.
The three became fast friends and when Santa stopped by the Christmas market, he spotted them secretly helping families out. He knew right away they were just the friends to help him with Santa Mail.
Hand in your Santa letter and you’ll take one of these three friends home1 - with a 1 in 10 chance of finding rare Pip.
Poppy the pav
Always ready for Christmas dessert, Poppy brings extra sweetness to the celebrations.
Bonnie the bon-bon
Bright and bubbly, Bonnie guarantees a cracker of a Christmas.
Pip the koala
Small, curious and hard to spot, Pip is the rarest of the trio, so keep your eyes peeled for that gold sparkle.
Santa Mail is popping up in Melbourne
Join us at Southern Cross Lane, 121 Exhibition Street, Melbourne on Wednesday 9 and Thursday 10 December, 10am-3pm, for festive activities and plenty of Aussie Christmas fun.
For accessibility entry, please use the Bourke St entrance, where there is ramp access.
In partnership with Vision Australia
To help more children enjoy Santa Mail, we’ve partnered with Vision Australia to provide large-text or braille replies from Santa.
These replies are sent directly to your home instead of provided at a Post Office, so you’ll need to send your name and residential address to us via email.2
FAQs
Santa writes every reply himself. Pip, Bonnie and Poppy just help deliver it.
The Pip ornament has special gold foil and extra sparkle.
No. Each ornament is randomly packed in a sealed envelope, so our Post Office team won’t know which one has Pip inside.
No. Both the letter and ornament are free.
Visit any Post Office between 11 November and 20 December and let our team know. If stock is available, you can still receive a Santa Mail reply envelope and ornament. Unfortunately, postage costs can’t be refunded.
1 While stocks last