Update to our CN22 label for US-bound parcels
Update to our CN22 label for US-bound parcels
From 1 November 2024, you can use a CN22 label (A6 size) to send parcels weighing up to 5kg to the US, instead of the previous 2kg limit. This applies to both Express and Standard international shipments.
CN22 label
What is it?
The CN22 label is an A6-sized customs declaration which can be used by business contract customers for:
- International Express
- International Standard without Signature
Printer layouts for this label include:
- A4-1PP
- A4-4PP
- Thermal label A6 1PP
Why use it?
- Reduces international label processing time for merchants.
- Meets customer demand for a smaller-sized label for tracked international products.
- The new design provides easier-to-read delivery details for international postal operators.
Who is it suitable for?
The CN22 label has been designed for small, medium and large business contract customers who use our International Express and Standard services to send small, lightweight and low-value goods.
Eligibility criteria
International Express and Standard without Signature parcels must meet the criteria below to be eligible for the CN22 label:
- Parcel dimensions are ≤90cm (L + W + D combined), with the longest side being ≤60cm.
- Maximum total consignment value is A$500.
- Maximum parcel weight is 2kg (5kg for the US).
- Destination is one of the countries listed below.
- No Signature on Delivery for International Standard parcels.
Countries that accept the CN22 label
Thermal Printer instructions
A6-1 label
- Click Settings.
- Click Labels.
- Under International settings > Choose your paper type, select A6-1 label.
A6-4 label
- Click Settings.
- Click Labels.
- Under International settings > Choose your paper type, select Multi Label (A4 Paper).
There have been changes made to the ‘Create Label’ API call to support the new International layouts.
If the International preference group is currently used:
- You’ll need to update the layout value to A4-1PP, A4-4PP or THERMAL-LABEL-A6-1PP (depending on preference) within the International preference group.
If the International preference group is not used:
- You’ll need to pass the International preference group – see below example:
- You’ll need to update the layout value to A4-1PP, A4-4PP or THERMAL-LABEL-A6-1PP (depending on preference) within the International preference group.
The label can be printed onto adhesive paper with a thermal or regular printer and attached to a consignment. You can request the following layouts:
- A4-1PP
- A4-4PP
- Thermal Label A6 1PP
- ZPL
The default format is PDF, however if you require ZPL it is enabled for the CN22 label only. To enable ZPL functionality, ensure you enter the field “format”: “ZPL” as per the below screenshot.
Please note: If you specify ZPL and CN22 labels aren’t valid, an error will be returned. Similarly, you’ll receive an error when specifying ZPL using combination of CN22 and CN23 labels.
Please note: These printing layouts are only available for CN22 A6 labels. No changes have been made to the printing options available for CN23 labels.
Customers integrated through a third-party freight system or platform partner
Platform partners
There have been changes made to the ‘Create Label’ API call to support the new International layouts.
If the International preference group is currently used:
- You’ll need to update the layout value to A4-1PP, A4-4PP or THERMAL-LABEL-A6-1PP (depending on preference) within the International preference group.
- Update your user interface to enable the new layouts.
If the International preference group is not used:
- You’ll need to pass the International preference group – see below example:
- You’ll need to update the layout value to A4-1PP, A4-4PP or THERMAL-LABEL-A6-1PP (depending on preference) within the International preference group.
- Update your user interface to enable the new layouts.
The label can be printed onto adhesive paper with a thermal or regular printer and attached to a consignment. You can request the following layouts:
- A4-1PP
- A4-4PP
- Thermal Label A6 1PP
- ZPL
The default format is PDF, however if you require ZPL it is enabled for the CN22 label only. To enable ZPL functionality, ensure you enter the field “format”: “ZPL” as per the below screenshot.
Please note: If you specify ZPL and CN22 labels aren’t valid, an error will be returned. Similarly, you’ll receive an error when specifying ZPL using combination of CN22 and CN23 labels.
Please note: These printing layouts are only available for CN22 A6 labels. No changes have been made to the printing options available for CN23 labels.
Printing options
CN23 label
What is it?
The CN23 label is an A5-sized customs declaration that can be used for the following International Outbound Contract services:
- International Express
- International Standard (with and without Signature on Delivery)
The number of CN23 copies that must be affixed to parcels varies from 1 to 4 depending on the destination country.
The CN23 label is suitable for all items and all destinations, and must be used instead of the CN22 label if the item weighs over 2kg (over 5kg for the US) and has a total consignment value exceeding A$500.
