If your letter or parcel is lost or damaged in transit, you may be entitled to compensation depending on the service that was used to send it.

When compensation may be payable

Sending valuable goods?

For information about purchasing Extra Cover when sending valuable goods and documents, see sending valuable items.

Applying for compensation

All claims for compensation must be lodged within:

  • 6 months of the original item being posted, or 
  • 30 days for International Courier or International Express items.

We endeavour to investigate all claims efficiently and effectively. Because circumstances vary, it may take some time to reach a resolution. We will keep you informed regarding the progress of your claim.

More information

The information on this page is a general summary only of our compensation arrangements and may not be exhaustive.

Full information about our liability and compensation scheme can be found in the Australia Post Terms and Conditions (See Part E: Limitation of Australia Post's liability and Schedule 1: Extra Cover Service Terms and Conditions.)