Many of our domestic and international services offer Extra Cover up to $5,000, which can be purchased for an additional fee when an item is paid for, or lodged.
Extra Cover is available for purchase with:
Please check with the sender of the item to confirm if they purchased Extra Cover when the item was paid for, or lodged.
Note: Extra Cover must be used to cover jewellery sent through the mail. However, for international items, please note that some countries exclude valuables from their service; please see our International Post Guide.
In some cases, where Extra Cover is not purchased, compensation up to a maximum of $50 and a refund of postage may be payable, or we may elect to repair or replace the item up to $50 value, at our absolute discretion.
Goods sent using business contract services may not be eligible for compensation, or may have limitations on compensation payable. This may be the case with mail sent by businesses or online retailers who have contracts in place with us.
Please check with the sender of the item before making any claim for damage or loss.
No compensation is payable for loss or damage to any mail items:
All claims for compensation must be lodged within:
We endeavour to investigate all claims efficiently and effectively. Because circumstances vary, it may take some time to reach a resolution. We will keep you informed regarding the progress of your claim.
Any claim for compensation can be made by either the sender or recipient of the item.
However, in cases where compensation is payable, it can only be paid as follows:
In both cases, either party can provide us with a waiver that allows us to pay compensation to the other party instead.
The information on this page is a general summary only of our compensation arrangements and may not be exhaustive.
Full information about our liability and compensation scheme can be found in the Australia Post Terms and Conditions (See Part E: Limitation of Australia Post's liability and Schedule 1: Extra Cover Service Terms and Conditions.)