Managing your card

You can:

  • Convert Australian Dollars $AUD into $NZD, $USD, €EUR, £GBP
  • Transfer money between the different currency 'wallets'
  • Prioritise your 'wallet funding order'
  • Lock in your exchange rate
  • Check balances, recent transactions and change your PIN
  • Block or lock your registered card if stolen

How to reload money on your Load&Go Travel card

Top-up money on your card any way you choose, whether it's in-store at a Post Office or with internet banking.

How to check your balance

Lost your PIN?

You can manage your PIN online, by SMS or phone.

How to make a purchase with your card

How to manage currencies on your card

You can hold 5 currencies ($AUD, $NZD, $USD, €EUR, £GBP) on your Load&Go Travel card. Amounts in each currency are held separately in what is referred to as a 'wallet'.

Reclaiming unused funds

Has your card expired or been closed?

If it's registered and hasn't been lost or stolen, you can access any unused funds (just check our terms and conditions for any fees or charges).

Card fees and load limits apply. Issued by Heritage Bank Limited ABN 32 087 652 024 AFSL 240984 Australian Credit Licence 240984. Australian Postal Corporation ABN 28 864 970 579 (AR No. 338646) is the distributor of the card and is an Authorised Representative of Australia Post Services Pty Ltd ABN 67 002 599 340 (AFSL No. 457551). It is important for you to consider whether this product is right for you and to read the Product Disclosure Statement and the Financial Services Guide (PDF 110kB) before purchasing your card.