How to register and activate your card

1. Registering your card

To register your card, you'll need to sign up for an Australia Post account. Enter your name, email address and password. Your password must be a mix of upper and lower case letters with at least one digit.

When you've finished entering your details, accept the Australia Post ID terms and conditions and select Create account.

You'll be sent an activation email which you'll use to activate your account. Check your email and select Activate my account to complete the process. Now you can add your Load&Go card.

If you already have an Australia Post or MyPost account, simply log in to Load&Go Online to activate your card.

2. Activating your card

Once you've registered, simply add your card to activate it. You can also retrieve or change your PIN online anytime.

Simply enter the card number, hit Continue, then enter the card’s CVV and the six-digit access code you chose when you bought your Load&Go card.

You’ll receive a message confirming the card is linked to your account and you’re good to go.

If your card is already added, just select Activate.

Please note: if you purchased your card instore your card will already be active and ready for use.

3. Manage your card with the Load&Go App

To manage your card, download the Load&Go App via the App Store or Google Play.

Have a replacement or renewal card?

To activate a replacement or renewal card, log in to Load&Go Online and select Activate or call 1300 665 054.

If your Load&Go China card is lost or stolen and hasn't been registered, you won't be able to access the remaining funds on your card.

Load&Go China: The Card is issued by Bank of China (Australia) Limited (ABN 28 110 077 622) AFSL and Australian Credit Licence Number 287322. Australian Postal Corporation ABN 28 864 970 579 (AR No. 338646) is the distributor of the Card and is an authorised representative of Australia Post Services Pty Ltd ABN 67 002 599 340 (AFSL No. 457551). Information is for reference only and any advice does not take into account your personal needs and financial situation. You should consider whether the Card is appropriate for you. We recommend you read the Product Disclosure Statement (PDF 218kb) and Financial Services Guide (PDF 121kb) before acquiring the Card.