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To get a parcel delivered to a Parcel Locker, here’s how to enter its delivery address:
- Enter your full name
This should match how it appears in your MyPost account. Include your first name and surname (plus a middle name if relevant). - Enter the phrase ‘Parcel Locker’ and the 2-digit ID
This goes in the ‘street address’ or ‘address line 1’ field. For example, ‘Parcel Locker 10’. - Enter the suburb, state and postcode
This is just as normal.
Since September 2026, the delivery address format has changed.
Before this date, if you had a Parcel Locker address, you would have needed to use your 10-digit APCN (Customer Number) and the street name and number of the Parcel Locker. These are no longer needed.
This article gives you all the information you need to know about this change.
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Some countries have their own regulations or restrictions regarding what they’ll accept, and some items shouldn’t be posted overseas at all.
If you’re unsure as to whether your item can be posted, please refer to the International Post Guide for the destination country. You may also wish to check out the following information:
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We do not offer insurance for items we carry, but most of our services all come with $100 worth of cover included for loss or damage.
If you’d like extra peace of mind when sending an item, with most services you can add Extra Cover – it provides loss or damage cover, up to $5,000.
If you don’t purchase Extra Cover and your item is lost or damaged, you may still be eligible for compensation of up to $100. We offer this for most items you’ll send with us, with eligibility of claims assessed on a case-by-case basis. A refund of postage may also be payable.
Extra Cover and any compensation offered under the Australia Post Terms and Conditions are in addition to any rights and remedies you may have under the Australian Consumer Law.
When sending articles within Australia with us, with most services you can purchase Extra Cover for an additional fee at $2.50 per $100, or part thereof, of your item’s value up to $5,000 (noting that some services have $500 cover limits).
When sending articles overseas with us, there are services where you can purchase international Extra Cover at $4.00 for each $100, or part thereof, of your item’s value up to $5,000 (noting that some services have $500 cover limits).
Learn more about what’s not eligible for Extra Cover.
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While all care is taken in delivering your items, unfortunately, due to the nature of the postal system, we don't offer a fragile service.
See page 16 of our Dangerous and prohibited goods and packaging guide (PDF 1.1MB) for more information on packaging fragile and perishable items.
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You can pay for eBay flat rate packaging labels at your local Post Office, or through your My Post, MyPost Business or eBay account.
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