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We provide an ‘expected delivery date’ for many of the items we deliver.

To make sure the date we give you is as accurate as possible, we need to know a few details about the item, including:

• where it’s going to and from
• the service being used to deliver it

Why we’re not able to provide a delivery estimate

For some items – although the address is on the parcel – our tracking system doesn’t have the information it needs to calculate an expected delivery date.

This might be because:

• the item has been posted in a street posting box
• some of the details we need haven’t been included in the information provided by the sender
• the address is hand-written on the item
• it’s an international item being delivered by other carriers.

How to check your ‘expected delivery date’

If your item fits one of the scenarios where we can’t automatically generate an expected delivery date, we can still provide an estimate. You’re able to do this by entering your postcode on our tracking tool.

Your parcel is still moving towards the delivery address, even if no scans have appeared recently.

You’ll see updates as your parcel moves through key checkpoints in the delivery journey on our tracking tool or the AusPost app.

For parcel delivery time estimates, visit domestic delivery times. 

Delayed parcels

If your parcel doesn’t arrive on the expected delivery date, it doesn’t mean your parcel won’t arrive or that it’s gone missing. Most delayed parcels arrive within 5 days of the expected delivery date.

If your parcel hasn’t arrived and it’s been 10 business days since the expected delivery date, we’ll investigate. 

If you’re the sender, send us an online enquiry on our late or missing item form. If you’re the receiver, contact the sender and they’ll raise an enquiry on your behalf. If they can’t assist, please contact us.

If your enquiry is about the delivery of essential medication, please contact us as soon as you think your item is running late or missing.

For all other domestic deliveries, please wait until 10 business days after the expected delivery date before making a late item enquiry. You can get the expected delivery date by tracking your parcel using the AusPost app or our online tracking tool.

Please see our domestic updates for info on the latest issues affecting deliveries within Australia.