Change or cancel mail redirection or hold

• complete an Alter or Cancel form (PDF 1.3MB) to cancel your existing service and submit it in person at your local Post Office. (Please note, cancellation fees may apply. View refunds available for more information)
• submit a new application online (personal mail only) or in person at your local Post Office (personal and business mail).

• Calling our customer service centre on 13 13 18 where we will be able to update this for you over the phone, or
• Correcting all details via the form included with your confirmation letter and returning the form to us in the supplied reply paid envelope 

• complete an Alter or Cancel form (PDF 1.3MB) and lodge it in person at your local Post Office.

• details may not have been captured yet by our local delivery centre (in some cases we need to receive advice from local councils)
• a proportion of the estate or development may not be complete and it may not be safe for posties to enter
• you don’t have a visible, safe and accessible letterbox that complies with our letterbox size and location guidelines. 

Any mail you have placed on hold will be delivered the next business day after the end date you nominated on your original application.

To collect your mail earlier than expected, please fill out an Alter or Cancel form (PDF 512kB) and lodge it in person at any Post Office along with suitable proof of identity. This is to ensure the security of your mail. Please allow three business days for any requested service changes to come into effect.

When cancelling your service, you may be eligible for a refund, or cancellation fees may apply. See refund tables under alterations or cancellations.

Learn how to change, extend or cancel your existing mail redirection or hold service, and what to do if there's a problem with it.

If you’re currently in self-isolation or quarantine and can’t get to a Post Office to cancel your service, chat to us now for help.