Delays and disruptions

If your enquiry is about the delivery of essential medication, please contact us as soon as you think your item is running late or missing.

For all other domestic deliveries, please wait until 10 business days after the expected delivery date before making a late item enquiry. You can get the expected delivery date by tracking your parcel using the AusPost app or our online tracking tool.

Please see our domestic updates for info on the latest issues affecting deliveries within Australia.

'Possible delay' can mean there’s been an interruption to our service like an extreme weather event or a public emergency. Check our service updates.

It can also mean the sender made a mistake when sending the item.

Either way, it’ll still get to you but it might take more time than estimated.

If your enquiry is about the delivery of essential medication, please contact us as soon as you think your item is running late or missing.

For all other domestic deliveries, please wait until 10 business days after the expected delivery date before making a late item enquiry. You can get the expected delivery date by tracking your parcel using the AusPost app or our online tracking tool.

Please see our domestic updates for info on the latest issues affecting deliveries within Australia.