Help with tracking

If you have a StarTrack Courier service account, you can track the status of your delivery online.

Simply log in now to the StarTrack Courier customer portal.

If you lodged your item in-store, make sure you provide your mobile number and email address so you can receive real-time tracking and electronic proof of delivery via SMS and/or email.

Where you can find your tracking number, or article ID, depends on what service was used to send your item and how it was posted.

For senders:

• If your item was posted over the counter at a Post Office
  then in many cases your tracking number, or article ID, can be found on the receipt provided.
• If your item was sent using one of our tracked services such as prepaid satchels
  your tracking number can be found on the barcode on your item, and/or on the removable sticker.

For receivers:

• If you're expecting delivery of an item and the sender has given us your email address
  we'll send you emails to let you know your tracking number and the progress of your item as part of our free Track Advice service.
• If you've ordered an item online
  the sender may have included the tracking number, or article ID, on your order confirmation or invoice.

All parcels and letters sent within Australia are processed through central processing centres.

While sometimes it might seem like these centres are out of the way in terms of the most direct route you would expect your parcel or letter to take, using them allows us to optimise our delivery process and deliver your mail as quickly as possible.

Some of our largest central processing centres across Australia include:

Letters

• Vic: Dandenong Letters Centre, Dandenong
• NSW: Sydney West Letters Facility, Strathfield
• Qld: Northgate Mail Centre, Northgate
• SA: Adelaide Mail Centre, Adelaide
• WA: Perth Mail Centre, Perth Airport 
• Tas: Hobart Mail Centre, Mornington

Parcels

• Vic: Melbourne Parcel Facility, Sunshine West
• NSW: Sydney Parcel Facility, Chullora
• Qld: Brisbane Parcel Facility, Redbank
• SA: Netley Parcel Facility, Netley
• WA: Perth Parcel Facility, Welshpool
• Tas: Launceston Parcel Centre, St Leonards

So, don’t be alarmed if you notice your parcel or letter is scanned at one of these locations. 

It simply means it’s being processed efficiently and is on its way.

Yes. We'll track the scan events for Registered Post prepaid envelopes and labels as they progress through our network. The number of tracking scans will vary depending on how (and where) the item is lodged, processed and delivered.

For example:

• A scan on lodgement, if lodged over the counter at any Post Office with electronic point of sale (EPOS);
• A scan at a processing facility, if processed by automated mail processing equipment; and
• A scan on delivery, where a tracking scan can be captured.

To receive the recipient's signature as further proof of delivery, please ask for the Delivery Confirmation service as an optional extra for an additional fee when posting your item over the counter at a Post Office.

Track your item now.

Please note that International Post Registered has no tracking capabilities.