Tracking

Please visit international delivery services for a comparison table showing which international services can be tracked, or visit our tracking service for more detailed information on tracking.

We provide an ‘expected delivery date’ for many of the items we deliver.

To make sure the date we give you is as accurate as possible, we need to know a few details about the item, including:

• where it’s going to and from
• the service being used to deliver it

Why we’re not able to provide a delivery estimate

This might be because:

• the item has been posted in a street posting box
• some of the details we need haven’t been included in the information provided by the sender
• the address is hand-written on the item
• it’s an international item being delivered by other carriers.

How to check your ‘expected delivery date’

If your item fits one of the scenarios where we can’t automatically generate an expected delivery date, we can still provide an estimate. You’re able to do this by entering your postcode on our tracking tool.

These messages might be shown for items sent using one of our international services that doesn’t come with tracking as a standard feature. These include:

• International Post Registered
• International Economy (Air and Sea)

No track events will be shown for these items. However, if the item was sent using International Post Registered, a signature will be obtained when the item is delivered.

For more information about which domestic and international services are trackable visit our tracking service.

Domestic and outgoing international items

Whether you can track your item, and how much tracking information is available, depends on which service was used to send it.

View our tracking service for full details.

Track your item online now if you’ve used one of our trackable services.

Incoming international items 

Whether or not tracking information is available for items sent to Australia from overseas depends on the postal or courier service used in the country the item is being sent from (fees may apply). 

For more information on tracking an item you’re expecting from overseas, please contact the sender of the item and have them check with their delivery service.