Left in unsafe place

Private and business addresses

We can leave parcels in a safe place if there’s a secure, discreet and weatherproof area at the delivery address.
You can select a safe place with a free MyPost account:

• any safe place on your premises
• at the front door
• in your mailbox (if size allows)
• on the front porch
• under carport/verandah
• by the side gate.

We won’t leave your parcel if:

• it’s outside the property boundary
• your parcel would be out in the weather.

The safety and security of your parcel is important to us. If we believe the safe place you’ve requested is unsuitable, we may leave it in a different spot or to take it to a local Post Office to be collected We’ll notify you by card, email or SMS to let you know where and when you can collect your item.

Parcel Lockers

Signature on Delivery parcels will automatically be delivered to a Parcel Locker without requiring a signature.

PO Boxes

PO Boxes aren’t an option for leaving in a safe place.

We take care to make sure parcels you ask us to leave in a safe place will be left in a safe, secure, weather-proof location.

If you haven’t received your parcel as expected and you’re concerned it's missing or has been stolen, please check:

• with other members of the household
• in other locations around the front of your property
• if you’ve received a card, SMS or email notifying you that it’s been delivered to your local Post Office
• missing mail items for more information.

Under the Safe Drop terms and conditions, we can’t be held liable when a parcel approved to be left in a safe place is subsequently damaged or goes missing.

This usually happens when your postie couldn’t find a suitable or safe place to leave your parcel.

We can’t leave a parcel in a safe place when:

• The front of the property is near the street in view of passers-by.
• The location is not protected from the weather.
• It’s an apartment where we only have ground-level, common-area access.
• The postie would have to leave their vehicle unattended or out of sight.
• The postie is uncertain if there are dogs present or a pet that may interfere with the parcel.
• It’s an apartment where we only have ground-level, common-area access.
• The postie thinks the parcel will be unsafe due to other factors (e.g. there are people gathered near your property at the time of delivery).