Police check

Yes. Just enter your details for each ID type as they appear on the ID type you are trying to identify yourself against.

Yes. Just enter your details for each ID type as they appear on the ID type you are trying to identify yourself against.

Police checks are a point-in-time verification, and authorities recommend they be considered ‘valid’ for 3 months. It is up to the organisation that requested your police check to determine whether it was completed recently enough to meet their requirements.

Your Australia Post police check will be removed from our secure electronic storage after 90 days. If you have a printed certificate, the validation QR code will also be invalidated at that time.

If you paid for your police check yourself

It’s your responsibility to ensure that the information provided to us on your National Police Check application is correct. So, before you lodge your application at the Post Office or submit online, make sure your information is correct and up to date.

Before submitting your application, check:

• all your names (given name, surname / family name, middle name) and specify if you’re known by any other names
• your date of birth
• spelling
• all your ID document details are correct, including document numbers
• your contact details
• all your information is as it appears on your ID documents.

Correcting your certificate

Once the police check has been initiated, we’re not able to edit your application or provide a refund.

If you receive your police check certificate and you notice that any of the details are incorrect, you’ll need to apply again to have a correct certificate issued.

If you paid for your police check yourself:

• Apply and pay for a new check. You can do this online or at a participating Post Office.

If an organisation paid for your police check:

• Complete a new online application via the original link you received via email (the link is valid for 10 days).
• If the link has expired, please contact the organisation requesting the check to ask for a new link.

Australia Post will not provide refunds for any police check applications where incorrect information is provided by the customer.