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24/7 Parcel Lockers
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To get a parcel delivered to a Parcel Locker, here’s how to enter its delivery address:
- Enter your full name
This should match how it appears in your MyPost account. Include your first name and surname (plus a middle name if relevant). - Enter the phrase ‘Parcel Locker’ and the 2-digit ID
This goes in the ‘street address’ or ‘address line 1’ field. For example, ‘Parcel Locker 10’. - Enter the suburb, state and postcode
This is just as normal.
Since September 2026, the delivery address format has changed.
Before this date, if you had a Parcel Locker address, you would have needed to use your 10-digit APCN (Customer Number) and the street name and number of the Parcel Locker. These are no longer needed.
This article gives you all the information you need to know about this change.
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You can still collect your parcel from a 24/7 Parcel Locker without the access code or your MyPost customer number.
You can use the AusPost app on your mobile phone, check your emails for your access code, or find your customer number on your MyPost account.
You can use the AusPost app on your mobile phone, check your emails for your access code, or find your customer number on your MyPost account.
AusPost app and mobile phone
You can unlock your Parcel Locker in a single step with the latest version of the AusPost app and your mobile phone or Apple watch.
- Swipe to the relevant QR code on your phone or watch.
- Scan the code by facing the screen of your phone or watch towards the small scanner located underneath the Parcel Locker touchscreen.
You can also enter your mobile phone number if this is registered to your MyPost account.
Access code
If you’ve forgotten the access code to collect your item from a Parcel Locker, check for the email or SMS we sent you which contains the code. We’ll also send a reminder email 24 hours before the parcel is removed from the locker.
MyPost account and customer number
To retrieve your MyPost customer number:
- Log in to your MyPost account with your email address and password.
- Select your Profile (your name) in the top menu and select Manage Account.
- At the top of the Personal section you’ll see your Australia Post customer number (APCN).
You can also print your barcode from your account, which you can use to collect parcels from your 24/7 Parcel Locker.
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Our 24/7 Parcel Lockers are arranged in rows, however when you register for one through a MyPost account, we ask if you:
- have difficulty reaching above 1.5m height
- have difficulty reaching below 0.5m
This allows us to place your parcels in a Parcel Locker that you can access.
If you use a wheelchair or are visually impaired, we recommend you answer yes to these questions so your parcels will always be placed within the middle row of lockers.
You can update your access requirements at any time by logging in to your account.
Please note: by making these selections, there are fewer lockers available for your parcel and this may mean that you won’t have access to a large locker if required. If this is the case, larger parcels might need to be collected from a postal facility. You’ll receive a notification via email and SMS to let you know where you can collect your item.
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Log into your MyPost personal account and go to ‘Collection points’. Your three-line address will be listed under the ‘Address’ label.
You’ll also find this address in the confirmation email we sent when you initially added the Parcel Locker or Parcel Collect address to your account.
Important: If the Parcel Locker you’re searching for is privately held at a residence, it won’t appear in any online searches. Access to a private Parcel Locker is by invitation only and can be provided through the owners' corporation or concierge.
Don’t forget to include your full name when providing your address – it should appear exactly as it does on your verified ID and MyPost account. This information lets us match your parcel to you.
You’ll also find this address in the confirmation email we sent when you initially added the Parcel Locker or Parcel Collect address to your account.
Important: If the Parcel Locker you’re searching for is privately held at a residence, it won’t appear in any online searches. Access to a private Parcel Locker is by invitation only and can be provided through the owners' corporation or concierge.
Don’t forget to include your full name when providing your address – it should appear exactly as it does on your verified ID and MyPost account. This information lets us match your parcel to you.
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Parcel Lockers are used for collecting as well as sending and returning parcels.
Occasionally, during peak times at our most popular locations, all lockers may be in use. So, if you want to drop off a parcel for posting, you’ll need to try another Parcel Locker location.
To find another Parcel Locker location nearby, simply enter your suburb or postcode into our locations and hours tool.
Occasionally, during peak times at our most popular locations, all lockers may be in use. So, if you want to drop off a parcel for posting, you’ll need to try another Parcel Locker location.
To find another Parcel Locker location nearby, simply enter your suburb or postcode into our locations and hours tool.
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