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If you need to delete a parcel consignment or shipment from a manifest, please contact your ‘Primary Lodgement Facility.’  They’ll be able to amend the manifest and delete the consignment for you.

To confirm your Primary Lodgement Facility, check your Manifest/Order Summary Report, or, if you use eParcel Online, by clicking on Contract Information, under the Administration drop-down.

Tracking

In Parcel Send you can access track events by simply searching for a consignment or article and clicking on the ‘track’ button.

You can also check the status of your items using our Business Support Portal or our tracking tool. 

Proof of Delivery (POD) and Safe Drop images

To access Proof of Delivery and Safe Drop images, you can use our Business Support Portal.

Once you have access, you will be able to view your images for up to 3 months.
 

There are a few things you can do to make sure you don’t get any ‘un-manifested articles’ in eParcel Contract – and importantly that your account isn’t charged.

For online lodgement users:

• Whenever possible, only enter or import details of consignments or articles that you plan to despatch that day. This will mean you have a ‘clear’ screen at end of the day, once you have despatched your items.
• If that’s not possible, select the required consignments and despatch them to be manifested.
• Put procedures in place with other users within your organisation to make sure that consignments aren’t deleted or changed after labels have been printed.

For directly integrated or third-party platform partner applications:

• Make sure your data meets eParcel Contract requirements for all consignments within a manifest. An invalid entry or blank field for just one record in a manifest will stop the entire file from being processed.
• Ask your Australia Post Account Manager or Lodgement Support to set your account up so you receive notification emails for errors and for successful manifest transfers. This will help you to identify any problems as they occur.
• Put procedures in place with other users within your organisation to make sure that consignments aren't deleted or changed after labels have been printed.

Cubing is the simple way for you to work out the cubic weight of your parcel. Even irregular shaped items can be cubed, to work out their cubic weight.

For all parcels, Australia Post charges according to a parcel’s actual weight or cubic weight equivalent, whichever one is more.

Learn more about cubing on pg 5 of our Domestic parcels guide (PDF  443kB).

When we set up your parcel contract, your account is linked to a Post Office which you’ve chosen as convenient to you.

This Post Office is your ‘primary’ lodgement point for you to use regularly to lodge your parcels with eParcel Contract.

It’s no problem if you’d like to occasionally lodge your parcels from a different Post Office, as long as:

• the Post Office you’d like to lodge items from is able to accept eParcels
• you choose a Post Office in the same area or ‘charge zone’ as your primary lodgement point

You can check these details with your Australia Post Account Manager.

Please also chat with your Australia Post Account Manager if you’d like to make regular lodgements at more than one Post Office, as they may need to make some changes to how your account is set up.