Redelivery, redirection and returns

It takes up to 48 hours for your item to be delivered once you have completed the re-direction/re-delivery online form. Use the tool to access the online form.

If an item sent with StarTrack has been taken to a Business Hub or returned to a StarTrack depot, you may be able to arrange for it to be redirected or redelivered to an alternative address.

To check whether your item is eligible for redelivery or redirection, use the Missed Delivery tool and complete the online form. You will need your consignment number.

It takes up to 48 hours for your item to be delivered once you have completed your re-direction/re-delivery online form.

Please note that not all items can be redirected or redelivered. Eligibility is determined by the sender and, in some cases, may require their authorisation. Redirection or redelivery options are not available for items taken to a Post Office.