Help and support
LocationsOn this page:
StarTrack Express payment options
StarTrack Retail payment options
Remittance advice
Dispute or credit claim
Customer invoice guides
How to cancel or suspend direct debit
Other contacts
StarTrack Express payment options
EFT payments
We’ve simplified your payments to us by personalising your banking details. You must now use your StarTrack account number when paying your invoice, to automatically apply your payment to your account.
To avoid any interruption to your account, including the application of Late Payment Charges, ensure future payments are made to:
- BSB: 066 749
- Account number: To find your account number, open your latest tax invoice and look in the top right-hand corner. Your account number is displayed below the reference number. You can use your StarTrack account number as the account number when making an EFT payment.
Direct Debit
- Email the Direct Debit Team at directdebitrequest@auspost.com.au.
- Complete and attach the Direct Debit Request (DDR) (PDF 1.8MB)
BPAY
Biller code: 596122
Reference number: Refer to the BPAY icon on your invoice
Telephone & Internet Banking – BPAY®
® Registered to BPAY Pty Ltd ABN 69 079 137 518
Contact your bank or financial institution to make this payment from your cheque, savings, debit, credit card or transaction account. Visit the BPAY website for more information.
Debit card or credit card payments
To pay with a debit card or credit card, please visit our secure payments page.
We accept Visa and Mastercard. Note: Merchant fees apply.
Reference number: Use BPAY Ref
StarTrack Retail payment options
EFT payments
We’ve simplified your payments to us by personalising your banking details. You must now use your StarTrack account number when paying your invoice, to automatically apply your payment to your account.
To avoid any interruption to your account, including the application of Late Payment Charges, ensure future payments are made to:
- BSB: 066 750
- Account number: To find your account number, open your latest tax invoice and look in the top right-hand corner. Your account number is displayed below the reference number. You can use your StarTrack account number as the account number when making an EFT payment.
- Reference: invoice number
Direct Debit
- Email the Direct Debit Team at directdebitrequest@auspost.com.au.
- Complete and attach the Direct Debit Request (DDR) (PDF 1.8MB)
Debit card or credit card payments
To pay via debit card or credit card, please visit our secure payments page.
We accept Visa and Mastercard. Please note: Merchant fees apply.
Reference number: Your account number.
Account number: To find your account number, open your latest tax invoice and look in the top right-hand corner. Your account number is displayed below the reference number. You can use your StarTrack account number as the account number when making an EFT payment.
Email the address on your invoice corresponding to your credit representative.
Remittance advice must be emailed to ensure correct allocation of your payment. For more information, see the payment options section of your invoice.
Remittance advice
Please refer to our credit claim page.
You'll receive a case number for tracking purposes.
For further details on surcharges and pricing changes including current and next month's fuel surcharge, visit startrack pricing updates.
Dispute or credit claim
How to understand your StarTrack invoice (PDF 800kB)
For billing questions or help, email the Billing & Invoice Support Team at billing@auspost.com.au.
Customer invoice guides
You can cancel or suspend a direct debit, including stopping or deferring an individual payment at any time, by providing us at least two banking days' notice.
How to cancel or suspend direct debit
Email your credit representative with these details:
- Your account number (as shown on the right-hand side of your invoice).
- Your company name, address and contact phone number as listed on the account.
- Your cancellation or suspension request.
Other contacts
Consignment Note deletions
For any duplicate or incorrect consignment notes, please email connote.deletion@startrack.com.au
Account Manager and sales
Please direct queries relating to rates, products, or contracts to:
contact.startrack.com.au/feedback
Telephone: 132 345
Consumables/satchel orders
Please direct any queries to:
Email: consumables@startrack.com.au
Telephone: 1800 222 879
IT support
For any technical or lodgement issues please contact:
startrack.com.au/lodgement-techsupport
Telephone: 1800 028 361