StarTrack Missed Deliveries

Yes, you can collect your item from a StarTrack depot, but you’ll need to arrange it first.

To arrange collection, use the Missed Delivery tool and complete the online form. This lets us know you'd like your item held at the depot for collection.

Once your request has been processed, one of our Customer Service Consultants will contact you with the depot address and collection times. Please allow up to one business day for this information to be provided.

When collecting your item, you'll need to bring:

• a valid photo ID (for example, a driver's licence, proof of age card, boat licence or passport), and
• your consignment number

No, you can’t collect on the same day you receive a ‘Sorry We Missed You’ card

After an attempted delivery, the driver returns the parcel to the depot once they have completed their delivery route. This may be after the depot's collection hours. The parcel then needs to be processed and prepared for collection.

To arrange collection from a StarTrack depot, use the Missed Delivery tool.

Your parcel will be available for collection on the next business day unless indicated on the card. You can also track your delivery status online or via the AusPost app.

Remember to bring photo ID (e.g. Drivers Licence, Proof of Age Card, Boat Licence, Passport) and the consignment number when you collect your item from the Post Office.

If you've received a 'Sorry We Missed You' card from StarTrack, your options depend on the delivery service selected by you or the sender.

If the card states that your parcel has been taken back to a Post Office, you will need to collect your parcel from that location.

 If the parcel has not been taken to a Post Office, you may have the following options:

Option 1: Request redelivery or redirection

You can request:

• redelivery to your address
• redirection to another address, or
• authority to leave the parcel in a safe place, even if you're not home.

Option 2: Collect from a StarTrack depot

You can request to collect your parcel from a StarTrack depot. We'll contact you when your item is ready for collection and arrange a suitable collection time.

To arrange a redelivery, redirection or depot collection, use our Missed Delivery tool.