MyPost Business returns

Yes, you can print labels for domestic orders at the Post Office.

In MyPost Business, generate QR codes for up to 10 orders at a time then show them at the counter when lodging your parcels.

The business who paid for the return label is eligible to claim the extra cover.

The business who paid for the original shipping pays for the return label.

If your customer only wants to return part of their order, create a return shipping label like you normally would.

1. Log in to MyPost Business
2. Go to Track
3. Find the original order and select View
4. Select Create return label

If the return is a significantly different size to the original order, then you can change the weight and size of the return parcel.

The cost of a return label depends on the:

• parcel dimensions
• savings band you’re on at the time the return label is being created and payment is made.

Check which savings band you’re on:

1. Log in to MyPost Business
2. Select Send and Save in the side navigation