Everyday Mastercard

1. Log in to ‘My Account’.
2. Select ‘Transfer money’ and then select ‘Cash out to a bank account’.
3. Select all of the currencies you’d like to cash out.
4. Enter the full amount you’d like to cash out for each currency.
5. Enter your bank account details (account name, BSB, account number). Double check these details to ensure a successful cash out.
6. Select ‘Complete cash out’ and you’re done!

Funds will arrive into your nominated bank account within an estimated 3-5 business days.

If you are having difficulty cashing out online, please contact us on 1800 549 718 from within Australia or +44 207 649 9404 internationally to request a cash out form. There is a AUD$10 fee.

You can reload:

• At any participating Post Office using cash or debit card
• Using the Australia Post Mastercard App
• Online via ‘My Account’ using debit card or bank transfer
• Funds can be loaded by Bank Transfer directly via your own internet banking, as follows:
  • BSB: 016-964
  • Account number: 9-digit account number to be retrieved from ‘My Account’ 
  • Account name: “Your name”

You can check these details online via ‘My Account’ or through the Australia Post Everyday Mastercard app.

If you purchased your card from a Post Office
Your card is ready to use immediately, however, you’ll need to register it online. Once registered, you’ll have access to ‘My Account’ or the Australia Post Everyday Mastercard app, where you can check your balance, top up your card, block and unblock your card and more.

If you purchased your card online
You’ll need to activate your card online before using it. We send the cards inactive so that your loaded funds on the card remain secure and can’t be used by anyone else in the instance your delivery is intercepted or lost. Activating your card will automatically register it, providing you with access to ‘My Account’ and the app.

Your Everyday Mastercard is protected by Mastercard Zero Liability Protection for safer shopping, where you are not liable for any unauthorised transactions.

If you do not recognise a transaction on your card, follow these steps:

1. Log in to ‘My Account’ online or the Mobile App
2. Block your card immediately.
3. Contact us immediately on 1800 549 718, or
4. Download the Transaction Dispute Form and submit.