Mail redirection and mail hold

When applying for your Business Mail Redirection, we need you to upload images and business documentation in JPG format (each file must be 10MB or under).

Change camera settings

Some smartphones save photos in file types other than JPG. If this is the case for yours, you may need to change your camera settings to ‘Most compatible’ or ‘JPG’ (we suggest a web search including your smartphone brand/model and the words ‘change camera settings to take JPG’).

Convert your business documentation to JPG

If your business documentation is in PDF or hard copy (paper) format, you’ll need to convert it to JPG before you can upload it.

Convert PDF to JPG:

• Print your certificate and follow the instructions below to convert hard copy to JPG, or;
• Open the PDF on your computer, select ‘Save as’ and save the file as a JPG.

Convert hard copy to JPG:

• Scan your certificate and save it as a JPG, or;
• Check your smartphone or camera-enabled device is set to take JPG images and take a photo of your paper certificate.

Checking your image

Before you upload your image, please check it to make sure:

• your fingers aren't covering any details
• the whole document is in the photo
• the text is clear and easy to read
• it's saved as a JPG and is under 10MB in size.

When applying for your Business Mail Redirection, we need you to upload a JPG photo of you holding the photo ID you verified online. This is to make sure the ID provided belongs to you.

Taking your photo

When you take your photo, please ensure:

• you aren't wearing glasses, sunglasses or a hat
• not to smile
• you look squarely into the camera
• to pull your hair back from your face
• all text on your ID is clear and easy to read
• your whole ID and face are in the frame.

Example photo:

Checking your photo

Once you take your photo, please check it to make sure:

• your fingers aren't covering any details
• the whole ID is in the photo
• your whole face is in the photo and not obstructed by your ID
• it's saved as a JPG and is under 10MB in size.

Note: you may also like to learn about converting your image to JPG (if the device you're using saves it in a different file format).

Yes. You can complete an application for mail redirection or mail hold on behalf of other people, such as elderly or sick relatives who can’t apply themselves. This must be done at a Post Office, with written authority that you can act on behalf of that person.

To apply, download and complete a mail redirection form (PDF 192 kB), or pick up a form at your nearest Post Office.

Due to security requirements, you can’t apply online unless you are listed on the application.

You can apply for mail redirection from an Australian address to an address overseas, at any Post Office. However, some mail can’t be redirected overseas, including Registered Post, Parcel Post, Express Post and items which require customs documentation.

We are not able to redirect mail from an overseas address to an Australian address. For more information, refer to the local postal service in the country you would like your mail redirected from.

You can have your mail held for any period up to a maximum of 1 year.

It takes 3 business days to process your application before your mail hold service starts.