MyPost Account

Passkeys

How passkeys work

Passkeys use two cryptographic keys: one stored on our server and one stored on your device. The key stored on your device never leaves your device, which helps protect against phishing and credential theft.

When you log in, our server sends a request to your device to prove it has the right key. Your device will ask you to confirm your identity with biometrics (fingerprint, facial recognition), or a device PIN.

There are two types of passkey:

Synced passkey: created on a platform (such as iCloud, Google, Windows, 1Password) and synchronised across your devices.
Unsynced (or device-bound) passkey: created on your phone, computer, or hardware security device like a YubiKey.

While both types of passkey offer security benefits, synced passkeys can be reused across any devices on which you want to log into MyPost.

Benefits of passkeys

Faster login, with no need to remember or enter a password.
Passkeys are protected by your device’s built-in security. Using biometrics or a PIN means that only the person who can unlock the device can use the passkey.
Passkeys are phishing-resistant because they’re bound to a real website. This means they can’t be entered on a fake website.
The cryptographic key stored on your device is hacking-resistant because it never leaves your device.
There's no password stored on a server that can be stolen in a data breach.

How to set up a passkey

Before you start, make sure your device and browser are up to date, as some older versions may not support passkeys.

In your web browser, log into your MyPost account.
Go to manage account, then login and security.
In the passkeys section, select manage.
On the manage passkeys page, select add passkey.
Follow the steps shown to create your passkey.

Your new passkey will be listed on the manage passkeys page.

You can have up to 20 passkeys across your linked Australia Post accounts.

Recommended: remove your password after setting up a passkey

Once you’ve set up your passkey, we recommend removing your password, for stronger account security. Removing your password means that access to your account is only available with your passkey, which is more secure than a password. Passwords can be guessed or hacked, so keeping one on your account means you don’t get the full security benefit of a passkey.

Before you remove your password, make sure that:

you have a synced passkey to work across any devices on which you want to use MyPost;
or if you have unsynced passkeys, make sure one is set up for each device on which you want to use MyPost.

This ensures that you still have a method to log in on all devices, even without a password.

To remove your password:

In your web browser, log into your MyPost account.
Go to manage account, then login and security.
In the password section, select remove.
When the popup message appears, select remove password to confirm.

How to remove a passkey

In your web browser, log into your MyPost account.
Go to manage account, then login and security.
In the passkeys section, select manage.
On the manage passkeys page, find the passkey you want to remove. Select remove.
Select remove passkey to confirm.

You’ll get a confirmation message that your passkey was removed.

To avoid being prompted for your removed passkey when you log in, you should also remove it from your device’s passkey storage. The steps to do this depend on the device you have. Here’s how for Apple, Google and Microsoft Windows:

If you're removing your only passkey, you'll need another method to log in

Before removing your only passkey, add another passkey so you can still log in. If you’re going back to using a password, the next time you log in you’ll need to select Reset password to create a new password.

Device compatibility

To use passkeys, make sure that your device is compatible.

If using your smartphone or tablet, it must be:

iOS 16 or iPadOS 16 or above
Android 9 or above

If using a computer, it must be:

macOS Ventura or above
Windows 11 or above
ChromeOS

If using a browser-based passkey, it must be on:

Google Chrome
Safari or
Microsoft Edge

You may also need:

Bluetooth turned on, if you’re using one device to sign into another.
a screen lock to create a synced passkey.
to set up iCloud Keychain if using iOS or macOS.

Frequently asked questions

Showing 1 - 5 of 24 results

You can still collect your parcel from a 24/7 Parcel Locker without the access code or your MyPost customer number.

You can use the AusPost app on your mobile phone, check your emails for your access code, or find your customer number on your MyPost account.

AusPost app and mobile phone

You can unlock your Parcel Locker in a single step with the latest version of the AusPost app and your mobile phone or Apple watch.

Swipe to the relevant QR code on your phone or watch.
Scan the code by facing the screen of your phone or watch towards the small scanner located underneath the Parcel Locker touchscreen.

You can also enter your mobile phone number if this is registered to your MyPost account.

Access code

If you’ve forgotten the access code to collect your item from a Parcel Locker, check for the email or SMS we sent you which contains the code. We’ll also send a reminder email 24 hours before the parcel is removed from the locker.

MyPost account and customer number

To retrieve your MyPost customer number:

Log in to your MyPost account with your email address and password.
Select your Profile (your name) in the top menu and select Manage Account.
At the top of the Personal section you’ll see your Australia Post customer number (APCN).

You can also print your barcode from your account, which you can use to collect parcels from your 24/7 Parcel Locker.

Was this helpful?

Yes, as long as you’ve used one of our trackable services, there are a couple of ways you can get sent emails to let you know when there’s a tracking update for your item.

Through MyPost

A free MyPost account is the easiest way to manage and track your parcel deliveries. You can add items to your MyPost Track list and choose to have email notifications sent to you. Just make sure notification alerts are switched on for that item.

Through the sender

If the sender uses our free Track Advice service and they’ve given us your email address, we’ll automatically email you tracking updates.

> Visit our tracking service to find out what tracking is available with our domestic and international services.

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A verified mobile number enables access to services like SMS delivery notifications, Parcel Lockers and Parcel Collect addresses. Without a mobile number, updates will be sent by email, but some services will be limited. We take your personal information seriously – see our privacy policy for more information.

Your mobile number is used to identify you, so it can only be provided on one Australia Post account. If you provide the same mobile number for more than one account, we'll automatically remove your number from the older account.

Important: Having multiple personal accounts isn’t recommended, as it can lead to an inconsistent delivery experience. If you have multiple personal accounts, raise an enquiry and ask us to merge them. If you don’t provide the same email address every time when shopping online, add all your email addresses to a personal account – this way, all deliveries will show in your MyPost account.

If you'd like to update your mobile number, log in to your MyPost account at auspost.com.au then go to "Manage account" > "Profile" and under "Contact details," select "Manage" to update your number.

I didn't create a new account - why was I asked to update my mobile number?

Telecommunications companies sometimes recycle unused mobile numbers and assign them to new owners. If you changed your number without updating your account, and your old number was reassigned to someone who used it to set up a MyPost account, you’ll get a notification to let you know that the old number has been removed from your account.

Was this helpful?

We’ll show the ‘Email address in use’ notification to prevent accounts being created for an email address that already exists on our records.

We do this so we can provide the best possible service and avoid inconsistent experiences online.

For example, we can't create a MyPost account or invite a team member to your MyPost Business account using an email that was already in use on an existing account. You must either provide an email address we don't have a record of, or remove the additional email before you can proceed.

If I delete an additional email address, what happens to my parcels in flight?

If you have any parcels already matched to an email address you delete, these parcels will be tracked to completion using that address. Once the address is deleted, no further parcels will be matched to the email address.

If you see the ‘Email address in use’ error message, you may be able to solve the problem in a few simple steps.

To delete an additional email address:

log in to your MyPost account on desktop or mobile
from the Manage account menu, select Profile
go to Email and select Manage
select the email address you want to delete
follow the steps to complete

If you have the AusPost app, tap the Account icon, choose login details from the menu, and update your email details from there.

If you’re unable to delete the additional email address, reach out to the account administrator who sent the invitation and provide a different email address. Alternatively, get in touch using our online enquiry form.

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MyPost Account

Passkeys

On this page:

How passkeys work

Benefits of passkeys

How to set up a passkey

Recommended: remove your password after setting up a passkey

How to remove a passkey

If you're removing your only passkey, you'll need another method to log in

Device compatibility

Frequently asked questions

AusPost app and mobile phone

Access code

MyPost account and customer number

When you sign up in store

When you sign up online

Through MyPost

Through the sender

I didn't create a new account - why was I asked to update my mobile number?

If I delete an additional email address, what happens to my parcels in flight?

To delete an additional email address:

Need more help?

Enquire online

Chat

Call us

Search Help and support

Search Help and support

Search or browse Categories

MyPost Account

Passkeys

On this page:

How passkeys work

Benefits of passkeys

How to set up a passkey

Recommended: remove your password after setting up a passkey

How to remove a passkey

If you're removing your only passkey, you'll need another method to log in

Device compatibility

Frequently asked questions

How can I collect my parcel from my 24/7 Parcel Locker without the access code or a MyPost customer number?

How do I assign my Home Post Office within MyPost?

Can I be notified by email to let me know when there are tracking updates for my expected delivery?

What is my mobile number used for when I provide it for a MyPost account?

Why am I seeing the error message ‘Email address in use’?

Need more help?

Enquire online

Chat

Call us

Contact numbers

Search Help and support

Search Help and support

Search or browse Categories