What your status means

StarTrack and Australia Post use scanning technology to track every item that is transported through our network. We keep you up-to-date as the item moves through our network via the AusPost app.

An attempted delivery occurs when a driver tries to deliver your item but is unable to do so because:

• no-one was available to receive the item, or
• the delivery address was not easily accessible (e.g. gated property, the presence of pets, or a secure apartment building).

In these situations, the driver may leave a ‘Sorry We Missed You’ card at the front door or letterbox, with information about how to collect the parcel.

Alternatively, we may send the recipient a notification by email, SMS or through the AusPost app with details on where and when the parcel can be collected.

'Pending' means your item hasn't been scanned into our system yet. This can be because your parcel:

• hasn’t been posted yet
• was posted in a street posting box (which can take a little longer for the item to be scanned)
• was posted over the counter in bulk, but not scanned yet.

Your tracking status should update in 24 to 48 hours.

Pending can also mean that it's an old tracking number that hasn't had any activity in over 3 months, and has been archived.

During delivery, we may ask you to show valid photo ID to prove your identity, or to prove you’re 18 years old or over.

You’ll need to show one valid form of photo ID, such as:

• Australian Driver Licence, International Driving Permit (physical or digital) or Australian Learner Permit
• Digital Driving Licence (selected states, such as NSW, VIC or SA)
• Keypass (physical card) or other Government-issued proof-of-age card (physical or digital)
• Australian or international passport
• Other government issued photo or digital ID, such as Working with Children Check, Proof of Age card, Firearms Licence or WorkSafe Licence

When will I need to show ID?

• Check your tracking email notification. When your parcel is close to delivery, we’ll let you know if you need ID so you can get it ready.
• Some types of parcels — such as those containing alcohol or medicine — can only be delivered to the person it’s addressed to, the ‘addressee’.For these parcels, you’ll need to show valid photo ID that matches the name on the parcel.

• It's on its way
• Attempted delivery
• Awaiting collection
• Delivered

• What does my tracking notification mean?
• How can I manage the tracking notifications I receive?