Lost tracking number

Where you can find your tracking number, or article ID, depends on what service was used to send your item and how it was posted.

For senders:

• If your item was posted over the counter at a Post Office
  then in many cases your tracking number, or article ID, can be found on the receipt provided.
• If your item was sent using one of our tracked services such as prepaid satchels
  your tracking number can be found on the barcode on your item, and/or on the removable sticker.

For receivers:

• If you're expecting delivery of an item and the sender has given us your email address
  we'll send you emails to let you know your tracking number and the progress of your item as part of our free Track Advice service.
• If you've ordered an item online
  the sender may have included the tracking number, or article ID, on your order confirmation or invoice.

You might see the tracking messages 'we couldn't find your tracking number' and 'unconfirmed tracking number'. This could mean either:

• you've entered the wrong tracking number. Check the number is correct, and the parcel is being sent using Australia Post.
• the number isn't recognised because the item hasn't been scanned into our system yet. Try the tracking number again in 24 hours.

If you see the 'unconfirmed tracking number' message while using the AusPost app, you'll have the option of saving the number to your track list. That way, you'll see the tracking status as soon as it's available – no need to enter the tracking number again later.