Return to sender

'Returned' means we were unable to deliver your item so we sent it back to the sender.

Please contact the sender to organise redelivery.

'Returning to sender' means we were unable to deliver your item. This could be because:

• you didn’t collect your parcel
• the name on the parcel wasn’t known at the address or someone declined delivery
• the item is damaged

'Contact sender' means your item has been returned to the sender.

This can happen if we couldn't process the item for the following reasons:

• Some of the details were wrong or were incomplete.
• We weren't able to deliver the item. We sent a collection notification, but no one picked it up in 10 business days.
• Some of the details the sender gave us when they posted the item were wrong or weren’t complete.

If this happens, we’ll let the sender know why the item has been returned to them.

You should contact the sender to organise redelivery.