Leave in a safe place (Safe Drop)

Private and business addresses

We can leave parcels in a safe place if there’s a secure, discreet and weatherproof area at the delivery address.
You can select a safe place with a free MyPost account:

• any safe place on your premises
• at the front door
• in your mailbox (if size allows)
• on the front porch
• under carport/verandah
• by the side gate.

We won’t leave your parcel if:

• it’s outside the property boundary
• your parcel would be out in the weather.

The safety and security of your parcel is important to us. If we believe the safe place you’ve requested is unsuitable, we may leave it in a different spot or to take it to a local Post Office to be collected We’ll notify you by card, email or SMS to let you know where and when you can collect your item.

Parcel Lockers

Signature on Delivery parcels will automatically be delivered to a Parcel Locker without requiring a signature.

PO Boxes

PO Boxes aren’t an option for leaving in a safe place.

• your tracking email: Follow the prompts to go to Track, then click Track Details and request to have the parcel left in a safe place
• your 'Day of Delivery' SMS: Respond 'Y' to this SMS to have the parcel left in a safe place.

1. Sign in to your MyPost account.
2. Go to: Account Name > Manage Account > Preferences > Delivery Preferences.
3. Turn on the option to have all eligible parcels left in a safe place.
4. Select your preferred location from the drop-down menu.

• if the email addresses match, no further action is needed.
• if they don’t match, you may be asked to log in with the account associated with the correct email address (either your primary login email or the email address you shopped online for).

All parcel deliveries
We’ll Safe Drop parcels as long as the delivery person feels this is a suitable option and there’s an appropriate safe, secure, weather-proof spot to leave it.

If Safe Drop isn’t suitable, either because of bad weather or other factors, they may choose to take it to a local Post Office to be collected. If this happens, you’ll be notified by card, email or SMS to let you know where and when you can collect your item.

Parcels that need a signature on delivery

Signature on delivery parcels will only be delivered via Safe Drop if you have authorised this (and where the sender also allows).

Weather conditions and other factors can change at any time, which is why the location you choose for your Safe Drop should always be weather-proof, safe and secure.

If you’ve authorised a Safe Drop for your signature on delivery item, but you’ve changed your mind for any reason, you can remove your authorisation completely, or change your Safe Drop location up to one hour before the item is due to be delivered.

> Log in to MyPost to do this now
> Check what addresses and locations are suitable for Safe Drop

Safe Drop may be unavailable if:

• there isn’t enough time to notify the driver (i.e. less than an hour before delivery)
• the sender hasn’t agreed to waive the need for a signature
• your parcel doesn’t require a signature anyway, so will already be left in a safe place if appropriate
• you are logged in to MyPost using an email address or phone number that is different to the one that you used when this item was purchased, or that you provided to the sender.

• your parcel is with the delivery driver, or awaiting collection at a Post Office
• the sender hasn’t supplied the email address or mobile number linked to your MyPost account
• your parcel is addressed to a Parcel Locker, Parcel Collect or Post Office Box address
• your parcel has been returned to sender
• you are logged in to MyPost using an email address or phone number that is different to the one that you used when this item was purchased, or that you provided to the sender.