Category: A parcel on its way
Help and support
What can we help you with?
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Help with
A parcel on its way
Tracking your parcel, expected delivery dates, or delays and disruptions.
- Taking longer than expected
- Redirect parcel or change address
- No recent update
- Tracking support
- International parcel
- Delays and disruptions
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Help with
Collection and delivery options
Redirect a parcel, Safe Drop, or parcel collection locations.
- Requested delivery but parcel at Post Office
- Redirect parcel or change address
- Leave in a safe place (Safe Drop)
- Collect on your behalf
- Parcel Collect
- 24/7 Parcel Lockers
- Post Office Box
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Help with
A delivered parcel
Find a delivered parcel, damaged parcels, or how your parcel was delivered.
- Delivered status but parcel not received
- Requested delivery but parcel at Post Office
- Damaged parcel
- Left in unsafe place
- Return to sender
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Help with
Other products and services
Mail, sending a parcel, ID and documents, accounts, and more.
- Sending your parcel
- International
- Money and insurance
- ID and documents
- Accounts and settings
- Post Office
- Online Shop
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