If your enquiry is about the delivery of essential medication, please contact us as soon as you think your item is running late or missing.
For all other deliveries, please get in touch if your:
- domestic item hasn't arrived within 5 business days of the estimated delivery time
- International Courier or Express item hasn’t arrived within 1 business day of the estimated delivery time
- International Standard item hasn't arrived within 10 business days of the estimated delivery time
- International Economy, Airmail or Registered Post International item hasn't arrived within 3 months of posting
You can submit an enquiry at any time, of course, and we'll investigate as soon as we can. By noting these timeframes, you're helping us to prioritise delivery of the most urgent and essential items.