If some items are delivered, and others are still on their way, your items have been sent in multiple parcels. This is normal for orders with multiple items.

Some senders include multiple items under one tracking number, but items are dispatched in multiple boxes or parcels. As the parcels are processed through our network, they may separate from each other and be delivered on different days.

Other senders fulfil orders at warehouses or suppliers in various locations. Each warehouse or supplier packs and dispatches items as soon as possible, so you may receive your order in more than one delivery.

How to track an order with multiple items

• On our our Tracking tool, select each item from the drop-down menu or tab using the > arrows.
• On the mobile app, switch between each item in the delivery by toggling between the item numbers in Tracking Details

Each item within the delivery may be at different stages of the delivery journey, but each item will be updated as it moves

We take care to make sure parcels you ask us to leave in a safe place will be left in a safe, secure, weather-proof location.

If you haven’t received your parcel as expected and you’re concerned it's missing or has been stolen, please check:

• with other members of the household
• in other locations around the front of your property
• if you’ve received a card, SMS or email notifying you that it’s been delivered to your local Post Office
• missing mail items for more information.

Under the Safe Drop terms and conditions, we can’t be held liable when a parcel approved to be left in a safe place is subsequently damaged or goes missing.

We'll try our best to deliver your parcel. If it's too big to be left in your mailbox and no one's at the delivery address, we'll:

• check if special delivery instructions have been provided
• look for a suitable Safe Drop location (if a signature isn't required and the delivery instructions allow).

Find out how to organise a Safe Drop for your parcel

 

Signature on delivery items

If it's a signature-on-delivery item, we'll leave the parcel in a safe location only where:

• the sender has waived our requirement to capture a signature, and
• the recipient has accepted an invitation to authorise Safe Drop through MyPost 

If these options aren't possible, our delivery person will take the parcel to a local Post Office to be collected.

We’ll send you a notification by email or SMS to let you know where and when you can collect your parcel.

Have you signed up for a free MyPost account?

The best way to have parcels delivered at your convenience is to register for a MyPost account. You can then use a 24/7 Parcel Locker, a Post Office (using Parcel Collect) or a Post Office Box.

You can then ask senders to address your parcels to the most convenient address.

To be more sustainable, we’re moving away from leaving cards after an attempted delivery. If you have a MyPost personal account, we’ll let you know about an attempted delivery with a digital notification instead.

Our digital collection notifications provide more accurate and useful information than the card for an attempted delivery. You can choose whether you receive notifications by email, app or SMS, by selecting your notification preferences.

Match more parcels to your MyPost account

To make the most of this change, add the emails you use to shop with to your MyPost account contact details. This will help us automatically match more parcels to your MyPost account.

Find out more about matching parcels to your MyPost account.