What your status means

The expected delivery date – or range – takes into account any current delays and disruptions in our network.

It's a prediction based on our latest data for thousands of deliveries, just like this one.

For updates as your item moves through key checkpoints in the delivery journey, you can:

• sign up to MyPost for email and mobile notifications
• track your item online and subscribe to email updates at the bottom of the page

If you've got an item waiting to be collected from the Post Office, we'll let you know with an email, app or SMS notification (if we have your contact details).

The notification will include:

• the date and time from when your item will be available
• the opening hours of the Post Office

Tracking

If your item was sent using one of our trackable services and you’ve got your tracking number handy, you’ll also be able to track your item online to see where and when it’s ready for collection.

To update the email & SMS notifications we send:

1. log in to your MyPost account on desktop or mobile 
2. choose Manage account, 
3. select Preferences > Delivery notifications
4. select the notifications that you’re most interested in, and deselect any you don’t want to receive

If you have the AusPost app, simply open the app, tap the Account icon, then choose Notification preferences from the menu, and adjust the settings accordingly.

If you choose to not have an account and wish to opt out of all notifications from Australia Post, we won’t be able to send critical notifications about your deliveries. Contact our customer centre on 13 13 18 so we can inform you and ensure you’re fully aware of the impact this may have. For security reasons, we will verify your email address and/or SMS details. 
 

When an item is ready to be picked up from a Parcel Collection location or Post Office, you'll receive an email, app or SMS notification (if we have your contact details).

The notification will tell you:

• the date and time your item will be available for pick up
• the opening hours of the Collection Point

When collecting your item, make sure your take suitable ID with you.

AusPost app

If you have the AusPost app, we’ll also send app notifications to your mobile phone when your item is ready to collect. You can also track the delivery status of parcels through the app.

Collection timeframe

If the item isn’t collected after 5 business days, we’ll send you a reminder notification by email, app, or SMS (if we have your contact details).

If the item isn't collected after 10 business days, the item will be returned to sender.

'Awaiting collection' means your parcel is ready for you to pick up from a Post Office, PO Box or Parcel Locker.

We’ll send you an email, app or SMS notification to let you know where and when you can collect it.

When collecting your item, make sure you bring suitable ID with you.