Help with

A parcel on its way

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Tracking your parcel, expected delivery dates, or delays and disruptions.

1. Taking longer than expected
2. Redirect parcel or change address
3. No recent update
4. Tracking support
   1. What your status means
   2. Expected delivery date
   3. Lost tracking number
   4. Help with tracking
5. International parcel
   1. Missing or lost item
   2. Tracking
   3. Customs
   4. Delays and disruptions
6. Delays and disruptions

Help with

Collection and delivery options

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Redirect a parcel, Safe Drop, or parcel collection locations.

1. Requested delivery but parcel at Post Office
2. Redirect parcel or change address
3. Leave in a safe place (Safe Drop)
4. Collect on your behalf
5. Parcel Collect
6. 24/7 Parcel Lockers
7. Post Office Box

Help with

A delivered parcel

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Find a delivered parcel, damaged parcels, or how your parcel was delivered.

1. Delivered status but parcel not received
2. Requested delivery but parcel at Post Office
3. Damaged parcel
4. Left in unsafe place
5. Return to sender

Help with

Other products and services

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Mail, sending a parcel, ID and documents, accounts, and more.

1. Mail
   1. Wrong mail received
   2. New mail redirection or hold
   3. Change or cancel mail redirection or hold
   4. Check your mail redirection or hold is working
2. Sending your parcel
   1. Pricing
   2. Packaging and preparing your parcel
   3. Printing postage labels
   4. Express Post
   5. Registered Post
   6. MyPost Business returns
3. International
   1. Tracking
   2. Sending
   3. Missing or lost item
   4. Customs
   5. Delays and disruptions
4. Money and insurance
   1. Western Union and Foreign Currency Cash (Travelex)
   2. Australia Post Gift Card by Mastercard
   3. Everyday Mastercard
   4. Travel Platinum Mastercard
   5. Insure your parcel
   6. Travel insurance
   7. Car insurance
   8. Home and contents insurance
5. ID and documents
   1. Passports
   2. TFN
   3. Digital ID
   4. Police check
   5. ID check
6. Accounts and settings
   1. Australia Post account
   2. MyPost Account
   3. MyPost Business Account
7. Post Office
8. Online Shop