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You’ll need to allow an extra business day for us to intercept it, plus any additional days needed to deliver your parcel to the new address.

Get a delivery date estimate or find out how to manage your delivery while your parcel is in transit.

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Redirecting a delivery that’s already on its way lets you change the address of a specific parcel when it’s already in our network. This free service is available for parcels even up to when they are with the driver (known as ‘in transit’).

Mail Redirect can be used to redirect all your deliveries (letters and parcels delivered within the Australia Post mail network) for a specified time period i.e. 1, 3, 6 or 12 months.

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Redirection for your parcel may be unavailable for a few reasons:

The sender has only provided your name and residential or postal address (not an email address or mobile number)
The sender has opted out of allowing redirect requests
The parcel is being sent overseas or is with an international delivery partner
It was originally addressed to a Parcel Locker, Post Office or Post Office Box
It's addressed to a non-delivery service area (meaning the parcel has to be collected)
Our tracking system hasn’t got the information it needs to support a redirect
It’s too late to request a redirect as it's on board a vehicle for delivery.

If your parcel is ineligible to be redirected, it will be delivered to the original address.

Redirect parcel or change address

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Redirect parcel or change address

Frequently asked questions

My parcel is on its way and I want to redirect it to a different address. How long will it take to get there?

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What’s the difference between Mail Redirection and redirecting a parcel that’s already on its way?

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Why can't I redirect a parcel to a different delivery address?

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