Redirect parcel or change address
Frequently asked questions
Frequently asked questions
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Try one of the helpful links or contact us
Call us
8am–6pm, Monday–Friday (except national public holidays).
Give us a call
We'll support you with the redirection process or suggest options if redirection isn’t available.
Other contact options
Chat
See if our chatbot or one of our live agents can help.
Enquire online
Report a problem with how or where your parcel was delivered, so we can investigate.