Redirect parcel or change address

Frequently asked questions

Loading

Oops, something went wrong

Unfortunately we're unable to load FAQ results at the moment, but we're working hard to fix the problem.

Try one of the helpful links or contact us

Need more help?

Call us

8am–6pm, Monday–Friday (except national public holidays).

Give us a call 

We'll support you with the redirection process or suggest options if redirection isn’t available.

Other contact options

Chat

See if our chatbot or one of our live agents can help.

Enquire online

Report a problem with how or where your parcel was delivered, so we can investigate.

Search or browse Categories

Find answers to common questions