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Because perfume is a flammable liquid, it’s classified as a ‘dangerous and prohibited’ item, which means it can only be sent by selected senders under contract conditions due to safety regulations.

Find out more about dangerous and prohibited items.

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'Possible delay' can mean there’s been an interruption to our service like an extreme weather event or a public emergency. Check our service updates.

It can also mean the sender made a mistake when sending the item.

Either way, it’ll still get to you but it might take more time than estimated.

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If you see ‘customer enquiry lodged’ when tracking your item, this means that either the sender or the addressee has contacted our customer care team with an enquiry about this item.

This doesn’t relate to the physical location of your parcel. You can check our track tool or other tracking notifications for more information.

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The tracking status ‘processing’ means we’ve received and approved the shipping information that the sender has entered into our online system, but we haven’t scanned the item yet.

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You can find your customs declaration number on your original postage receipt or under the barcode of your customs declaration form.

If you’ve sent a parcel overseas, we’ll need this number in order to track your parcel.

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When mail is held for an extended period or delayed by customs or quarantine authorities, they’ll get in touch with the addressee directly via a written letter to let them know.

If you see the tracking status ‘possible delay’ when tracking your item or in tracking notifications, this might also indicate that your item has been delayed by customs. If your item is experiencing significant delays, please log an enquiry with the postal service that you lodged the item with.

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Incoming international items
While Australian customs authorities will try to process all parcels as fast as possible, it may take up to 15 days to complete.

If duties are payable or there are other reasons your item needs to be held, it may take longer to be released. If this happens, they’ll let you know directly.

Outgoing international items
Unfortunately, we cannot provide any advice regarding how long a parcel you’ve sent overseas will take to be cleared by an overseas customs authority. The recipient of the item can contact their local customs authority for further assistance or clarification on clearance times.

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Search results

FAQ

Can perfume be sent in the mail?

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What does 'possible delay' mean when tracking my item?

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What does ‘customer enquiry lodged’ mean when tracking my item?

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When tracking my item, what does ‘processing’ mean?

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Where can I find the customs declaration number for an item I sent overseas?

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How will I know if my international parcel is being held in customs?

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How long will customs take to clear my parcel?

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