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You cannot amend the details or cancel an order on a postage label once it’s been paid for. However, you can request a refund if you print out a label that has incorrect details, and then generate a new one.

Yes. You can create your own address labels if you're paying for postage at the Post Office, or you can create and pay for postage labels online. You can also print postage labels for your business sending, by using MyPost Business.

No. Your labels will only be available once you’ve paid. Once you’ve paid and are at the 'print labels' screen, it’s best to print your labels when they appear, as you’ll only have 24-hours to access them.

No, not for MyPost Business. You can’t use your own packaging when using our flat rate size-based postage labels.

The size-based flat rate postage labels can only be used with our flat rate packaging range. Together, they provide a flat rate postage solution for delivery anywhere in Australia.

You can buy flat rate packaging from our online shop, on eBay or at your local Post Office ahead of time.

However, if you do want to use your own packaging for items up to 5kg, you can obtain flat rates for postage from a Post Office based on the following four weight ranges: 

• Up to 500g
• 500g to 1kg
• 1kg to 3kg
• 3kg to 5kg

Parcels sent using own packaging up to 5kg are charged according to their actual weight or cubic weight equivalent, whichever is greater.

Yes, when you print postage labels you are able to use your own packaging, like cardboard boxes or satchels. To help us get your item to its destination in tip-top shape, ensure your packing material is tough and secure. Learn more about packaging tips.

Use pre-purchased packaging: All Australia Post packaging options can be used to send within Australia or overseas. If you have pre-purchased satchels, you are able to use them with your postage label. However, the price of a postage label covers the cost of postage only, not including packaging.

You can get a refund for unused labels purchased online.

1. Log in to your MyPost Business account
2. Head to the 'Transactions' tab
3. Select the label you want to refund

You can arrange a refund online for orders which are less than 90 days old, and of a value less than $100.

Charges will be refunded to your credit card or PayPal account and can take 5 – 10 business days.

If you used a charge account to purchase a label which you wish to refund, please contact support to process your refund.

Note: PayPal has limits on how many refunds can be processed. If you are refunding more than 25 articles from one order, please contact support to process your refund.

Check our size and weight guidelines for full details on our parcel sending restrictions.

Parcel sending restrictions are the same for Business and Personal customers.

Once you've ordered and printed your postage label after purchasing a postage label online, you can post your parcel at any of our Post Offices, or 15,000+ street posting boxes. If you require a proof of lodgement, drop-off at your nearest Post Office.

Find a Post Office, Parcel Locker or street posting box near you.

Yes. Shipping labels are the same standard sizes when printing from the sending applications.

Yes, you can print labels for domestic orders at the Post Office.

In MyPost Business, generate QR codes for up to 10 orders at a time then show them at the counter when lodging your parcels.