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Please provide the email address (mandatory) and mobile phone number (optional) for tracking notifications when you lodge over the counter or at a self-service terminal.

We’ll track the scan events for Domestic letter with tracking prepaid envelopes as they progress through our network.

The number of tracking scans will vary depending on how (and where) the item is lodged, processed and delivered.

For example:

• A scan on lodgement, if lodged over the counter at any Post Office with electronic point of sale (EPOS);
• A scan at a processing facility, if processed by automated mail processing equipment; and
• A scan on delivery, where a tracking scan can be captured. 

Terms and conditions apply

Domestic letter with tracking leverages Registered Post’s tracking capability. The service provides the same tracking experience as articles sent by Registered Post, with the key difference being a scan on delivery rather than a signature on delivery.

Tracking notifications¹ may be sent when the letter is²:

• first scanned into our network (tracking status - 'It's on its way')
• delivered
• awaiting collection at the nearest Post Office (after an attempted delivery)

For more information, refer to the Tracking Notifications Guide (PDF 423kB).

¹ Tracking notifications are only available for Domestic letter with tracking where letters are lodged over the counter or at a self-service terminal, and an email address has been provided.

² This single use, prepaid envelope has a unique identification number that enables tracking scans as the envelope progresses through the Australia Post network. The number of tracking scans will vary depending on how and where the envelope is lodged, processed and delivered. The envelope may receive a tracking scan: on lodgement, if lodged over the counter at any Post Office with electronic point of sale (EPOS) or self service terminal (SST); at a processing facility, if processed by automated mail processing equipment; or on delivery, where a tracking scan can be captured.