Packaging hints & tips

Want to help us get your item to its destination in tip-top shape? We've got a few pointers to help.

Getting your mail safely across the country or the world is one of our top priorities. Along the way it'll be handled, processed and transported by many different people, machines and vehicles.

That's why it's really important to make sure your item's packaged correctly, before you post it. It will help minimise any damage that could occur during delivery.

Top packing tips

  1. Cushioning
    There should be enough cushioning around the item to make sure it isn't damaged, and also to make sure it can't cause injury to our staff, or damage our equipment or other mail.
  2. Marking it 'Fragile' or 'Handle with care' isn't enough
    While we don't actually offer a 'Fragile' service, we'll always try to handle items with care. But writing on your item won't protect it when it's in a mail bag or being processed through sorting equipment.
  3. Use the right packaging for your item
    We've got packaging products to suit many and varied needs at your local Post Office.

Sending keys, pens, USBs or CDs?

Never put rigid or inflexible items in a regular paper envelope - even if you think they're small enough.

They could easily be damaged by our machines or torn from the envelope and lost.

How to pack different items

Don't forget to check at your local Post Office for mailing boxes, bags, tubes or bubble wrap to suit your needs.

Fragile or crushable items (e.g. glass, photo frames, wine) Click to expand Click to collapse

  1. Wrap each item in tissue paper, newspaper or similar material
  2. Once wrapped, return them to the box you bought them in if possible, or put them in a similar type of box or container
  3. Wrap this inner box or container in extra cushioning like bubble wrap to limit movement
  4. Put this in a sturdy mailing box
  5. Close with heavy-duty packing tape and address correctly

Items that shouldn't be bent (e.g. documents, artwork, plans and photos) Click to expand Click to collapse

  1. Check at your local Post Office for a suitable mailing tube or rigid mailer. Otherwise you can protect the front and back of the item with thick cardboard, and then place it in reinforced packaging such as a padded bag
  2. Close with heavy-duty packing tape and address correctly

Perishable items (e.g. fruit, chocolate) Click to expand Click to collapse

  1. Perishable items can only be sent in certain circumstances. Check our dangerous and prohibited goods and packaging guide for all quarantine restrictions and packaging requirements.
  2. Wrap items in a sealed plastic bag and place suitable padding around it. Depending on the product's size, shape and substance, you may want to consider something like shredded paper, biodegradable foam beads or a recycled paper pulp product (similar to what egg cartons are made from)
  3. Put this in a sturdy cardboard mailing box lined with absorbent material
  4. Enclose the address and return address inside the mailing box, just in case the packaging needs to be opened or inspected by authorities
  5. Close with heavy-duty packing tape and address correctly
  6. Write the word 'PERISHABLE' on the top and on one side of the box

Sharp-edged or pointed items (e.g. knives, garden shears) Click to expand Click to collapse

  1. Sharp-edged or pointed items can only be sent in certain circumstances. Check our dangerous and prohibited goods and packaging guide for full restrictions and packaging requirements
  2. Encase blades or any other sharp-edged or pointed component in a close fitting, protective covering, such as cardboard or a thick wad of tightly rolled newspaper, strong enough to ensure the contents don't pierce the outer packaging. Make sure there's plenty of extra padding around the tip and secure with heavy-duty packing tape
  3. Wrap the item in extra cushioning like bubble wrap for extra protection and to limit movement
  4. Put this in a rigid container
  5. Enclose the address and return address inside the container, just in case the packaging needs to be opened or inspected by authorities
  6. Close carefully with heavy duty packing tape, including taping all edges and seams, and address correctly

Need help?

If you need advice, we can help. Just ask at your nearest Post Office or contact us.

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