Without logging in
Without logging in
Easily track your deliveries without an account or logging in. All you need is a tracking number.
Choose from 3 tracking options
Choose from 3 tracking options
With a free MyPost account
With a free MyPost account
Keep track of all your deliveries in one place. We automatically add parcels to your account if we have the information required.
With the free AusPost app
With the free AusPost app
Get real time, secure notifications, estimated delivery date, 2-hour delivery window, proof of delivery images, collection QR code, Parcel Locker access and much more.
Tracking delivery status
Tracking delivery status
The tracking status of your item may not change quickly as there are a number of steps before delivery. For example, 'it's on its way' means your parcel has been posted by the sender, processed by us and is moving through our sorting facilities. Depending on how far your parcel needs to travel to be delivered, and the time of the year, the tracking status may be 'it's on its way' for a while.
Attempted delivery photo coming soon
Customers have told us that accurate and timely updates are a key part of a great delivery experience. Starting 19 May, if our driver can’t leave the parcel at the address, MyPost customers will be able to view a photo of the delivery attempt in the AusPost app, with this feature being gradually introduced over two weeks.
The parcel delivery process won’t change. Posties and drivers are still required to knock three times and prove via GPS tracking that they were at the address.
To deliver parcels to you, our drivers need reasonable, safe access to your property. We infer your permission to access and deliver, or attempt to deliver, and to take photos.
To opt out of attempted delivery photos, please call us on 13 POST (13 76 78).
Parcels may be delivered via another state
Parcels may be delivered via another state
Our largest parcel processing centres are in Redbank QLD, Chullora NSW and Sunshine West VIC. We route our interstate parcels through one of these three facilities, which are capable of faster sorting and processing. For example, a regular parcel lodged in QLD destined for SA may be processed through our mechanised facility in Victoria.
This allows us to take advantage of the best sorting capabilities within our processing network to deliver your item as expected.
Lost or late items
Lost or late items
Most items generally arrive within 5 business days of their expected delivery date.1 If your item hasn’t arrived, you can view information on lost, late and damaged items, and if you’re entitled to compensation.
Terms and conditions apply. View AusPost app for more details.
1 While we endeavour to meet this timetable, the actual delivery speed will depend on where in each state/territory the item is being posted from/to, and the level of congestion in our delivery network at the relevant time. All delivery times are based on the number of business days items take to arrive following the day of posting. See delivery times for specific routes and read about disruptions and updates to our services.
