Coronavirus: Network impacts and delivery delays
Find detailed information and FAQs about network and service impacts that may affect the delivery of your item.
Late or missing item
Not sure why your item hasn't arrived yet? We'll follow it up, using your tracking number.
Delivery issue
Report a problem with how or where your item was delivered, so we can investigate.
Mail redirection or hold
Trouble with your service? Leave your application details and we’ll look into it.
Other products & services
Get help choosing or using our products and services – from mail to passports, payments and more.
Got a suggestion, compliment, or complaint? We'd love to hear from you.
Talk to our team. We're here to help.
Chat
See if our chatbot — or one of our live agents — can help.
Call us
Get in touch from Monday to Friday, except national public holidays.
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In Australia
8am–6pm (AEST) 13 POST (13 7678) -
From overseas
7am–6pm (AEST) +61 3 8847 9045 -
Business credit accounts
8am–6pm (AEST) 13 11 18
Get help calling
Book an interpreter or get 24-hour calling assistance.
- Don’t speak English? Call us via the TIS
- Hearing or speech impaired? Call us via the NRS
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