Help & support

Log in for an update on your existing enquiry

Find answers to common questions

    Can't find the answers you need? Try asking our Chatbot

    We'd rather not keep you waiting

    Our phone lines are extremely busy right now. If it’s urgent, please feel free to give us a call. If it’s not, please make an online enquiry.

    Worried about a late delivery?
    Please read the following.

    • Some parcel deliveries are being delayed due to major COVID-19 disruptions.
    • To get the latest info on your delivery, we recommend using the AusPost app or our online tracking tool. They provide the most current info we have.
    • If you’ve already lodged an enquiry, please wait to hear from us. We’ll need some time to investigate but will update you as soon as we know more.

    Make an online enquiry

    Late or missing item

    Not sure why your item hasn't arrived yet? We'll follow it up, using your tracking number.

    Delivery issue

    Report a problem with how or where your item was delivered, so we can investigate.

    Mail redirection or hold

    Trouble with your service? Leave your application details and we’ll look into it.

    Other products & services

    Get help choosing or using our products and services – from mail to passports, payments and more.

    Got a suggestion, compliment, or complaint? We'd love to hear from you.

     

    Call or chat to us

    Chat

    See if our chatbot — or one of our live agents — can help.

    Call us

    Get in touch from Monday to Friday, except national public holidays.

    Get help calling

    Book an interpreter or get 24-hour calling assistance.

    Chatbot trigger - #chatbot in url will open chatbot on page load
    Anchor trigger - Any hash in the url will anchor to the corresponding anchor on the page.