Customs forms & regulations

Make sure your delivery gets through customs without a hitch. Learn about forms, requirements and regulations before you send.

Choosing the right customs form

You'll need to fill out a customs form or declaration for all parcels and some letters you send overseas.

To work out which form you need, choose an option below:

I'm sending a parcel Click to expand Click to collapse

Delivery service Forms to complete
International Courier International Courier declaration
Courier airway bill
International Express CN23 customs form
International Standard CN23 customs form
International Economy Air (under 2kg) CN22 or CN23 customs form
International Economy Sea (2kg to 20kg) CN23 customs form

I'm sending a letter or document Click to expand Click to collapse

Delivery service Forms to complete
International Courier International Courier declaration
Courier airway bill
International Express CN23 customs form
Registered Post International None
International Economy Air (including stamped mail) None (for printed material only, valued up to $500)

Please note: If you're sending items other than printed material - or valued over $500 - with our International Economy Air letter service, you'll need to attach a CN22 or CN23 customs form.

Not sure how to classify your item? To be considered a letter or document, your package must:

  • weigh less than 500g,
  • have a rectangular shape,
  • be no larger than a B4 envelope (260 x 360 x 20mm), and
  • be no thicker than 20mm.

Preparing your declaration

You can pick up and complete your customs form at a Post Office, or get a head-start online.

Either way, you'll find step-by-step instructions on the form. And if you have any questions, just ask.

Prepare forms online

Pay for postage and prepare customs forms online using Click and Send, then print your label and declaration.

Get started now

Head to the Post Office

Pick up your customs form at the Post Office and fill it out at the counter before you send.

Find a Post Office

Other things to know

Restrictions and prohibitions Click to expand Click to collapse

Each country has specific regulations about what can (and can't) be delivered. It's your responsibility to check these regulations before you send.

To learn more about the country you're sending to, check our international post guide.

Security and ID regulations Click to expand Click to collapse

We now use screening technology to check every outbound international item, so you no longer need to show ID when sending overseas.

The only exception is for International Courier items, which may need to be handled by another carrier in the destination country.

Export declarations Click to expand Click to collapse

All goods intended to be exported from Australia with a value of $2000 or more must be declared to Australian Customs Service (Customs) on an export declaration (EDN). Any goods that require a permit for export must be reported on an export declaration, regardless of value.

Find out more about documentary export declarations

Requirements for sending wine Click to expand Click to collapse

If you are sending wine by International Express to one of the destinations listed below, you'll need to complete a Wine Export Declaration & FDA Notification Form (140kb) and include it in the item.

If you have any questions, please call us on 1800 007 678.

Albania
Algeria
Andorra
Angola
Antigua & Barbuda
Armenia
Azerbaijan
Bahamas
Belize
Benin
Bolivia
Bosnia & Herzegovina
Botswana
Burkina Faso
Burundi
Cameroon
Canary Islands
Cape Verde
Chad
Colombia
Comoros
Congo (Rep.)
Congo (Democratic Rep. Of The)
Costa Rica
Cuba
Djibouti
Dominica
Dominican Republic
Ecuador
El Salvador
Equatorial Guinea
Eritrea
Ethiopia
Faroe Island
French Guiana
Gabon
Georgia

Gibraltar
Greenland
Grenada
Guadeloupe
Guatemala
Guinea
Guinea Bissau
Haiti
Honduras
Iceland
Italy
Jamaica
Kazakhstan
Kenya
Kuwait
Kyrgyzstan
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Luxembourg
Macedonia (Fyrom)
Madagascar
Malta
Martinique
Mauritania
Mauritius
Moldova
Monaco
Montserrat
Mozambique
Namibia
Netherlands Antilles & Aruba
Nicaragua
Niger

Nigeria
Panama
Paraguay
Reunion
Romania
Rwanda
Saint Christopher (St Kitts) & Nevis
Saint Lucia
Saint Vincent & the Grenadines
San Marino
Sao Tome & Principe
Serbia & Montenegro
Seychelles
Slovakia
Sudan
Suriname
Syria
Tajikistan
Togo
Trinidad & Tobago
Turkey
Turkmenistan
Turks & Caicos Isl&s
Uzbekistan
Vatican
Venezuela
Virgin Islands (British)
Yemen
Yugoslavia - See Serbia & Montenegro
Zambia
Zimbabwe

Frequently Asked Questions