Parcel collection notifications are going digital

MyPost customers will now get digital parcel collection notifications, instead of a paper card.

From 5 October 2023, parcel receivers who have registered with MyPost will get a digital collection notification if we’re unable to successfully deliver. We’ll no longer leave them a paper card.

Our digital notifications have more timely information than a card, and customers can choose to receive them by email, SMS or through the AusPost app. They are sent once the parcel is ready for collection at the nearest Post Office. 

Why we're changing

What you need to do

Here are some ways you can help your customers adapt to this change:  

Frequently asked questions

Parcels which we’re unable to match to a MyPost Account will still receive a physical collection card.