About our site
The Privacy Statement sets out Australia Post's general policy in relation to our privacy obligations to you and our management of personal information collected, used or disclosed as a result of your use of the Australia Post web site.
Scope: This statement applies to this website and your interaction with us.
Personal information
- You may interact with us anonymously where this is lawful and practicable.
- We may collect information about you that you choose to provide, such as your e-mail or postal address.
- We may collect non-personal information from you such as browser type, operating system, and web pages visited to help us manage our website.
- We use cookies and other internet technologies to manage our website and on-line certain products and services. We do not use these technologies to collect or store personal information unless you have opted in to such a feature.
Uses and sharing
- We use personal information you provide only for purposes consistent with the reason you provided it, or for a directly related purpose.
- We will not use your personal information to market to you unless we have either your implied or express consent.
- We do not share your personal information with other organisations unless you give us your express consent, or where sharing is otherwise required or permitted by law.
- When we temporarily provide personal information to companies who perform services for us, such as specialist information technology companies, mail houses or other contractors to Australia Post we require those companies to protect your personal information as diligently as we do.
Your rights and choices
- You have the right to request access to the personal information you provide, and to correct or update your personal information. This right is subject to certain exceptions allowed by law.
- You may instruct us to remove any previous consent you provided to receive marketing communications from us.
How to contact us
Australia Post is committed to working with its customers to obtain a fair resolution of any complaint or concern about privacy.
Feedback and complaints
Please register your feedback or complaint by phoning our customer service line on 13 POST (13 7678) or contact us.
For all privacy-related enquiries, please email or write to us at:
Australia Post
Chief Privacy Officer
GPO Box 1777
Melbourne Vic 3000
privacy@auspost.com.au
Important information
Australia Post complies with the:
- Information privacy principles contained in the Privacy Act 1988 (Cth) in relation to its non-commercial activities.
- National privacy principles contained in the Privacy Act 1988 (Cth) in relation to its commercial activities.
- Australian Direct Marketing Association's Code of Practice in relation to how we market to our customers.
- Privacy and secrecy requirements contained in Part 7B of the Australian Postal Corporation Act 1989 (Cth) in relation to our handling of mail and postal information.
More information
For more information on privacy, please read our full Privacy Statement.
Thank you for visiting Australia Post.