Make a claim

Sometimes the best laid travel plans can go wrong. That's why we've made it easy to make a travel insurance claim with us.

How it works

Once you've arrived home safely, simply choose the way you'd like to submit your claim with us:

1. Claim online

Manage your claim online for faster, easier claims. You can instantly check the status of your claim, save your submission progress, and upload documents easily using your smartphone.

2. Claim by mail

Download our claim form

Download and complete your claim form, along with your original receipts and supporting documents, and send to:

Australia Post Claims
Travel Insurance Partners
PO Box 168
North Sydney NSW 2060

In an emergency?

We're here to help. Talk to our 24/7 travel emergency assistance team now.

What you'll need before you claim

To help us process your claim without delay, you'll need to have the following original documents ready:

  • medical or dental reports
  • police reports
  • reports from your airline or transport provider, confirming your lost or delayed luggage
  • any receipts or invoices (e.g. purchases) that support your claim

Depending on your situation, you may need to supply different types of documentation. Don't worry, we'll contact you to discuss any additional documentation we need.

Travelling again soon?

Whether you're on a budget or need extra cover, choose a travel insurance plan that suits your needs with our international and domestic plans.

Find out more.

Frequently Asked Questions

This advice is general in nature, and doesn't consider your personal situation. You should consider your own needs and the Product Disclosure Statement (PDS) before making a decision to buy the product.

Limits, conditions, exclusions and fees apply. Policies may not be available to all travellers. Australian Postal Corporation ABN 28 864 970 579 (AR No 338646) is the distributor of Australia Post Travel Insurance and is an Authorised Representative of Australia Post Services Pty Ltd ABN 67 002 599 340 (AFSL No. 457551). Insurance products are issued by Great Lakes Australia ARBN 127 740 532, ABN 18 964 580 576, AFSL No. 318603. Review your own needs and the relevant Product Disclosure Statement before deciding to buy this insurance. Download a copy of the combined FSG/PDS (548kb) here, or for our In-store international Travel Insurance policy download a copy of the $6 a day Travel Insurance Product Disclosure Statement (388kb) here or the $10 a day Travel Insurance Product Disclosure Statement (444kb) here, or contact us on 1300 728 015 or email

Download a claim form

Need to make a travel insurance claim? Download a claim form now.

Download now