Redirect mail

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Moving house or changing business address? Have your mail follow you wherever you go - within Australia or even overseas*.

You can redirect your mail for 1, 3, 6 or 12 months for permanent moves, or up to a chosen date if moving temporarily. Just remember to allow 3 full business days for us to process your application before it can start.

Personal mail

Redirecting your personal mail is easy and starts from as little as $26.90# for one month. If you have proof of identity, simply click the 'Redirect now' button.

Customers who may be eligible for our concession rate must apply in-store with the Mail Redirection form (700kb) and a valid concession card. You can also pick up and complete a form in-store.

Redirection of a deceased person's mail is provided at no charge for up to 12 months. You may be required to provide relevant documentation such as a letter of probate or administration. To apply on behalf of a deceased estate, please visit a Post Office.

Business mail

Mail redirection prices for business and government start from $84.45** for one month. To apply, please download the form and take it to a Post Office (forms also available in-store), along with the required proof of identity.

Extend your redirection service

To extend your mail redirection, you'll need the customer reference number found on your confirmation receipt or on the reminder email / letter that we sent you. For online applications, you'll see this reference number when you log into your account.

Change or cancel your service

Need to cancel or change your redirection? No problem. We'll let you know how.

* Some mail can't be redirected overseas, including Registered Post, Cash on Delivery, Parcel Post and Express Post items, and items which require customs documentation. Applications to redirect mail overseas must be submitted in a Post Office (forms are available in store).

# Price is for 1 month within Australia at the personal mail full rate. View all prices.

** Price is for 1 month within Australia at the business rate. View all prices.

Mail Redirection prices


Personal rates

Redirection to: 1 month 3 months 6 months 12 months
Australia $26.90 $46.35 $69.10 $116.55
Asia Pacific $78.15 $193 $362.05 $714.60
Rest of the world $100.45 $260 $496.05 $982.60

Business and government rates

Business and government rates are applicable for:

  • businesses, companies, partnership and sole traders
  • bankrupt or insolvent businesses
  • government bodies or institutions
  • company trusts
  • individual trustees and self managed superannuation funds
  • schools - private or public
  • not for profit/charity organisations - including State or National Clubs and Organisations
  • where both personal and business mail are being redirected from one address 
Redirection to: 1 month 3 months 6 months 12 months
Australia $84.45 $230.85 $461.15 $830.45
Asia Pacific $497.70 $1,467.55 $2,906.35 $5,771.30
Rest of the world $701.90 $2,081.75 $4,131.40 $8,221.45

Concession rates

The below rates apply for customers who are eligible for concession.

Redirection to: 1 month 3 months 6 months 12 months
Australia $16.15 $27.65 $41.45 $69.95
Asia Pacific $58.10 $160.70 $309.80 $614.50
Rest of the world $79.50 $223.70 $435.85 $866.55

Concession eligibility

Concession eligibility

If you hold an eligible concession card, or you're listed as a dependant on a concession card, you may be eligible for a reduced fee.

For the concession rate to apply, the application must only include eligible concession card holders and their dependants (as listed on the card).

Valid concession cards

  • Pensioner Concession Card
  • Health Care Card (all types)
  • Commonwealth Seniors Health Card
  • Department of Veterans' Affairs Card
  • Veterans' Repatriation Health Card
  • MyPost Concession Card (note: this card has the cardholder's name printed on it. If the application form is for multiple persons at the same address, a valid concession card must be produced for each individual.)

How to apply

To apply, please download the Mail Redirection form (700kb) and take it to a Post Office. You can also pick up a form in store. You'll need to bring the required proof of identity PLUS your concession card and a concession card for each applicant listed on the form.

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