Personal
- From $40.502
- Forward your letters and parcels from your old address to your new address from 1 month to 12 months.
- View prices
Important pricing updates
From 1 July 2026, we’re updating our retail prices for mail redirection and mail hold. We’re also updating our Terms & Conditions (PDF 1.3MB).
How it works
Mail redirection forwards your letters and parcels from your old address to your new address.
- Redirect eligible letters and parcels for 1, 3, 6 or 12 months.
- Include up to 6 names on your application (e.g. people you live with, your legal name before marriage, chosen English name, alias or names you will get sent mail to).
- Opt-in to notify selected entities such as your insurers and energy providers of your new address.
- Extend, alter or cancel your existing service.
- Apply for concession service if you have a valid concession card.3
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Concession
- From $24.302
- Choose this service if you have an eligible concession card, or you're listed on someone else's card.3
- View prices
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Home office
- From $812
- Choose this if you have a home office, Self-Managed Super Fund (SMSF) or trust.
- Apply in person at the Post Office only.
- View prices
More mail redirection services
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Business mail redirection
Redirect your business letters and parcels with our business mail redirection service.
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Special circumstances
If you’ve been impacted by family and domestic violence, a natural disaster, or you’re managing a deceased estate, you may be eligible for free mail redirection.
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International mail redirection
For international mail redirection, you must apply at the Post Office as this service can’t be processed online.4
Personal mail redirection
Apply for a period of 1, 3, 6 or 12 months.
You'll need to provide proof of identity when you apply.
| Redirection to | Up to 1 month | Up to 3 months | Up to 6 months | Up to 12 months |
|---|---|---|---|---|
| Australia | $40.50 | $81 | $121.50 | $202.50 |
| International4 | $81 | $162 | $243 | $405 |
To extend your mail redirection online or at a Post Office, you'll need your 9-digit customer reference number.
You can find this number on:
- Your original receipt, confirmation or extension letter
- Your MyPost dashboard (if you used the same email address for your mail service and MyPost account).
The extension to your service can take up to 3 business days. Your extension letter includes a pay by date. If you miss the pay by date, you’ll need to take out a new service, rather than extend.
You can call us on 13 76 78 if you want to remove your mail redirection service from your dashboard.
Concession mail redirection
If you have a valid concession card, or you're listed as a dependant on someone else's card, you may be eligible for a reduced rate3.
You'll need to provide proof of identity and your concession card when you apply.
| Redirection to | Up to 1 month | Up to 3 months | Up to 6 months | Up to 12 months |
|---|---|---|---|---|
| Australia | $24.30 | $48.60 | $72.90 | $121.50 |
| International4 | $48.60 | $97.20 | $145.80 | $243 |
To extend your concession mail redirection, you can apply online or at the Post Office.
Home office mail redirection
If you operate a home business, trust or Self-Managed Super Fund (SMSF) from home, you may be eligible for a reduced fee on your mail redirection service.
Apply at a Post Office with proof of identity
| Redirection to | Up to 1 month | Up to 3 months | Up to 6 months | Up to 12 months |
|---|---|---|---|---|
| Australia | $81 | $202.50 | $405 | $810 |
| International4 | $162 | $405 | $810 | $1,620 |
To extend your home office mail redirection or mail hold, you can only apply in person at the Post Office.
Frequently asked questions
Read the mail redirection and mail hold terms and conditions and how we're protecting your privacy.
1 Available to personal and concession mail redirection applicants. Refer to mail redirection and mail hold terms and conditions for more details.
2 Price quoted is for 1 month within Australia at the relevant rate.
3 If the application form is for multiple persons at the same address, a valid concession card must be produced for each individual to gain a concession for the service.
4 You must apply for International mail redirection at the Post Office. Some mail can't be redirected overseas, including Registered Post, Cash on Delivery, Parcel Post, Express Post and items which require customs documentation. We are not able to redirect mail from an overseas address to an Australian address. Please refer to the local postal service in the country you would like your mail redirected from.