Redirect mail

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Overview

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Moving house or business? Going away? We can redirect your mail to addresses within Australia - or even overseas*.

You can choose to redirect your mail for 1, 3, 6 or 12 months if you're moving permanently, and up to a chosen date if you're moving temporarily.    

Applying is quick and easy

How you apply to have your mail redirected depends on the type of application. Please ensure you have suitable proof of identity documents handy for both online and in store applications.

  • Personal mail
  • Apply online by using the 'apply now' button below or in person at a Post Office using a Mail Redirection application form.
  • Concession rate
  • Apply in person at a Post Office using a Mail Redirection application form with proof of your concession eligibility.
  • Business or Government mail
  • Apply in person at a Post Office using a Mail Redirection application form.
  • Mail for a deceased estate** 
  • Apply in person at a Post Office using a Mail Redirection application form.

Please allow 3 full business days for us to process your application before your Mail Redirection service can commence.

Apply now

Want to redirect personal mail?^

Visit how to redirect your mail for more information.

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* Some mail can't be redirected overseas, including Registered Post, Cash on Delivery, Parcel Post and Express Post items, and items which require customs documentation.

** Redirection of a deceased person's estate's mail is provided at no charge for up to 12 months. You may be required to provide relevant documentation such as a letter of probate or administration.

^ Eligible concession card holders must apply in person at a Post Office to receive the concession rate.

Mail redirection pricing

Pricing

Personal mail

Redirection to: 1 month 3 months 6 months 12 months
Australia $21.75 $37.30 $55.90 $97.00
Asia Pacific $60.90 $150.40 $282.15 $557.00
Rest of the world $78.30 $202.60 $386.65 $765.85

Business and government rates for mail redirection Click to expand Click to collapse

Government or business mail

Business and government rates are applicable for:  

  • bankrupt or insolvent businesses
  • government bodies or institutions
  • company trusts
  • individual trustees and self managed superannuation funds
  • schools - private or public
  • where both personal and business mail are being redirected from one address  
Redirection to: 1 month 3 months 6 months 12 months
Australia  $68.40 $186.50 $372.95 $691.25
 Asia Pacific $387.90 $1,143.80 $2,625.20 $4,498.10
Rest of the world $547.05  $1,622.50 $3,220.00 $6,407.55

Concession rates for mail redirection Click to expand Click to collapse

If you hold an eligible concession card, or you're listed as a dependant on a concession card, you are eligible for a reduced fee. 

For the concession rate to apply, the application must only include eligible concession card holders and their dependants (as listed on the card).

You will need to apply in person at any post office and bring proof of identity of the person lodging the application, as per the requirements for personal mail redirection, PLUS one of the below as proof of your concession status:

  • Pensioner Concession Card
  • Health Care Card (all types)
  • Commonwealth Seniors Health Card
  • Department of Veterans' Affairs Card
  • Veterans' Repatriation Health Card
  • MyPost Concession Card
    This card has the cardholder's name printed on it. If the application form is for multiple persons at the same address, a valid concession card must be produced for each individual.

Please note: Redirection of a deceased persons' mail is provided at no charge for up to 12 months. You may be required to provide relevant documentation such as a letter of probate or administration.

Redirection to:  1 month  3 months  6 months  12 months  
Australia  $10.90 $18.05  $25.55 $44.90
Asia Pacific  $45.25 $125.30  $241.40 $478.95
 Rest of the world $61.95 $174.35 $339.70 $675.40

 

Refunds

You may be eligible for a refund if you cancel your Mail Redirection service. 

How to redirect your mail

How to apply

Apply online (for personal mail only)

  1. Create an Australia Post account if you don't already have one 
  2. Log in to start your redirection
  3. Provide proof of identity with at least 1 form of ID (e.g. driver's license) - we'll check your ID online using our secure verification service
  4. Pay securely online using Visa or MasterCard

Apply in person

If you're applying on behalf of a business, government department, deceased person, or claiming a concession rate, please lodge your application in person. Here's how:

  1. Download and print an application to redirect mail form (468kb) or pick one up from a Post Office
  2. Complete the form (2 copies if you've downloaded it from this site)
  3. Lodge the form/s in person at any of our Post Offices, along with your payment and proof of identity
  4. Keep your receipt and customer copy of the application form (you'll need your customer reference number if you wish to make any changes to the service).

 Please note: It will take us 3 full business days to process your application before your Mail Redirection service starts.

Support & FAQs

Frequently Asked Questions

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Get started!

Have an Australia Post account? Log in now to begin your Mail Redirection.

Log in

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