How it works

If you’re going away or moving within Australia or overseas1, we can manage your letters and parcels with our mail redirection and mail hold services.

Depending on the service, you can apply to extend, alter or cancel your existing mail redirection or mail hold service online, over the phone or at the Post Office.

For business customers, view our mail redirection and mail hold services for business.

Proof of identity

Update your mail redirection or mail hold service

Depending on the service, you can apply to extend, alter or cancel your existing mail redirection or mail hold service online, over the phone or at the Post Office. You'll need your 9-digit customer reference number.

To extend your mail redirection online or at a Post Office, you'll need your 9-digit customer reference number.

You can find this number on:

  • Your original receipt, confirmation or extension letter
  • Your MyPost dashboard (if you used the same email address for your mail service and MyPost account).

The extension to your service can take up to 3 business days. Your extension letter includes a pay by date. If you miss the pay by date, you’ll need to take out a new service, rather than extend.

You can call us on 13 76 78 if you want to remove your mail redirection service from your dashboard.

Mail redirection price
Personal mail redirection rates
Redirection to Up to 1 month Up to 3 months Up to 6 months Up to 12 months
Australia

Up to 1 month

$38.50

Up to 3 months

$77

Up to 6 months

$115.50

Up to 12 months

$192.50
International

Up to 1 month

$77

Up to 3 months

$154

Up to 6 months

$231

Up to 12 months

$385
Mail hold price
Mail hold prices
First week Additional weeks

First week

$29.20

Additional weeks

$6.80
Extend online Find a Post Office

Collect your parcels and letters from a PO Box

A PO Box is a safe, secure and permanent delivery option. Choose from a range of sizes and service lengths for all your mail.

View PO Boxes

Are you a business customer?

View our mail redirection and mail hold services for business.

Read the mail redirection and mail hold terms and conditions and how we're protecting your privacy.

1 You must apply for International mail redirection at the Post Office. Some mail can't be redirected overseas, including Registered Post, Cash on Delivery, Parcel Post, Express Post and items which require customs documentation. We are not able to redirect mail from an overseas address to an Australian address. Please refer to the local postal service in the country you would like your mail redirected from.