Parcel Collect

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Overview

Register for our Parcel Collect service to pick up your online shopping items at an Australia Post location that suits you.

Benefits

  • Secure over-the-counter parcel pick up at an Australia Post outlet 
  • Choose from over 700 Parcel Collect locations across Australia, some with extended trading hours
  • Register for a Parcel Collect address for free
  • Be alerted via email or SMS when your parcel arrives and simply bring photo ID to pick it up

Found a location? Now, get started!

Click the button to log in or register for your Australia Post account, then follow the steps to set up your Parcel Collect location.

Why register for an Australia Post account? Click to expand Click to collapse

You must register for an Australia Post account to obtain an Australia Post Customer Number for this service. Having a Customer Number will also include the following benefits:

  • Your personal details, preferences and parcel tracking information will be in a secure environment, where you can access them. All personal information will be dealt with in accordance with the Australia Post Privacy Policy.
  • You can use your Customer Number for other Australia Post online services, including My Deliveries, Parcel Lockers, Mail Redirections and Hold Service
  • It will save you time the next time you need to use any of our secure online services, as we can verify your details quickly
  • We can contact you about your service if required

Items not accepted at Parcel Collect locations Click to expand Click to collapse

The following items are not accepted for delivery to Parcel Collect locations:

  • Letters and standard mail that can be delivered to your letterbox
  • Express Post letters
  • Parcels that are heavier than 22kg
  • Parcels that are greater than 105cm in one dimension
  • Parcels where there is a payment required on delivery
  • Parcels that are damaged or unsuitably packaged
  • Parcels delivered by a courier that has chosen not to deliver to a Parcel Collect location
  • Parcels containing perishables

Please note: Australia Post will accept domestic and international parcels from other carriers to our Parcel Collect locations, if those parcels have been lodged by the carriers as Australia Post articles addressed to the recipients' Parcel Collect address. To lodge parcels into our network, carriers must pay Australia Post for the service. StarTrack is a subsidiary of Australia Post, and parcels carried by StarTrack will be accepted for delivery to Parcel Collect locations.

If there are special conditions regarding the postal service you use, these will still need to be observed (e.g. Two forms of photo identification to collect your parcel). 

How does Parcel Collect work?

Using Parcel Collect

1. Register

When you register online, we will assign you a unique Australia Post Customer Number. You will then need to select the Parcel Collect location most convenient to you.

We'll send you your Parcel Collect address so you have it on hand. If you forget it, just log in to your account to see it.

Please note: Some of our online retail partners also feature Parcel Collect as a delivery option when you're finalising your purchase and selecting a delivery address. Simply select your most convenient location and proceed to payment. There is no need to be registered for Parcel Lockers to use the service through an online retail partner.

2. Shop

Use your Parcel Collect address when you are shopping online or arranging for a parcel to be delivered to you.

Parcel Collect address example:

Jane Smith
Parcel Collect 01234 56789
29 Gilby Road 
Mount Waverley VIC 3149

3. Collect your parcel

You will receive notification via SMS or email once your parcel is ready for collection. Simply present photo identification along with your notification at your nominated Parcel Collect location to collect your parcel within 10 business days.

Please note: If your parcel is not collected within10 business days it will be returned to sender.

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Already have an Australia Post account?

Please note: Australia Post will accept domestic and international parcels from other carriers to our Parcel Collect locations, if those parcels have been lodged by the carriers as Australia Post articles addressed to the recipients' Parcel Collect address. To lodge parcels into our network, carriers must pay Australia Post for the service. StarTrack is a subsidiary of Australia Post, and parcels carried by StarTrack will be accepted for delivery to Parcel Collect locations.

If there are special conditions regarding the postal service you use, these will still need to be observed (e.g. Two forms of photo identification to collect your parcel).  

Support & FAQs

Frequently Asked Questions

More information

Have questions? Australia Post staff at Parcel Collect locations can assist.

Alternatively, check our Parcel Collect Terms & Conditions.

Prepaid Parcel Post satchels offer you a convenient way to send parcels anywhere within Australia. Buy online from Australia Post.

Easy parcel collection

Register for an Australia Post Customer Number to start using Parcel Collect.

Register now